AI Support Engineer — Agentic QA & Troubleshooting

Dust; Paris; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

Significant equity package

Health insurance for dependents

New MacBook Pro and accessories

Regular team events and offsites

Job summary

An innovative AI startup in Paris is hiring a Support Engineer to enhance user experiences with AI. The role encompasses investigating user issues and ensuring quality assurance of agent responses. Candidates should have strong communication skills in English and French, technical debugging capabilities, and a systematic approach to problem-solving. This position offers competitive salary and equity in a fast-growing team environment.

Qualifications

• Proficiency in reading code and analyzing logs.
• Demonstrated ability to identify inconsistencies and edge cases.
• Capacity to produce concise and accessible documentation.

Responsibilities

• Investigate issues to develop hypotheses and identify root causes.
• Analyze agent responses for inconsistencies and ambiguities.
• Ensure closure of knowledge gaps through collaboration and documentation.
• Handle complex cases escalated by the agent.
• Contribute to tooling and prompt engineering for support interactions.

Skills

Excellent communication skills in English and French

Technical debugging capability

Analytical precision

Collaborative persistence

Documentation skills

Curiosity and eagerness to learn

High level of ownership and initiative

Job description

An innovative AI startup in Paris is hiring a Support Engineer to enhance user experiences with AI. The role encompasses investigating user issues and ensuring quality assurance of agent responses. Candidates should have strong communication skills in English and French, technical debugging capabilities, and a systematic approach to problem-solving. This position offers competitive salary and equity in a fast-growing team environment.