Account Manager, SME & Growth (French-speaking)

Airwallex; Paris; Sur place; EUR 54 000 - 75 000; Plein temps

Résumé du poste

Airwallex is seeking a Growth Account Manager for the EMEA region. You will identify opportunities for product utilization, manage day-to-day support, and drive upsell and cross-sell with key stakeholders across sales, product, and marketing.

You will engage cross-functionally with teams including sales, product, engineering, marketing, finance, and strategy to deliver sustained growth for our SME customers. The role emphasizes customer advocacy and data-driven decisions.

Qualifications

• 3+ years in account management, AE or CSM role in tech or fintech.
• Fluent in French and English, with strong communication skills.
• Proven ability to drive customer loyalty and product adoption with KPI targets.
• Able to thrive in a fast-growing, distributed startup environment.
• Bachelor’s degree or equivalent.
• Proactive, self-starter with ability to manage a book of business.

Responsabilités

• Manage and grow existing customer relationships to increase product adoption and revenue.
• Collaborate with sales, product, engineering, marketing, finance and strategy teams.
• Lead upsell, cross-sell, and multi-stakeholder account growth initiatives.
• Act as the customer advocate and represent their voice within Airwallex.
• Leverage customer data and support interactions to identify new opportunities for Airwallex products.

Connaissances

Account management

Bilingual French/English

KPI driven

Fast-paced environment

Self-starter

Formation

Bachelor’s degree or equivalent

Outils

Salesforce

Zendesk

Claude/ChatGPT

Looker

Outreach

Description du poste

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About The Team

Airwallex is revolutionizing global banking, and the EMEA Growth team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

Success in this role means that the EMEA Growth book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data‑driven, highly cross functional world‑class team.

Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to global bank accounts, company & employee cards, expense management, online payment and Billing.

What You’ll Do

As an Airwallex Growth Account Manager, your focus is to identify opportunities for product utilisation and provide the day‑to‑day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.

This is a great opportunity to work cross‑functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross‑selling & building multi‑stakeholder relationships with our clients.

Responsibilities

• Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth.
• Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions
• Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co‑creating potential triggers and offers with marketing and strategy support
• Advocate for your customer and represent their voice inside of Airwallex
• Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross‑selling Airwallex products and features.
• Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams

Who You Are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

• 3+ years’ experience in an account management, account executive or CSM role, preferably with a fast‑growing tech startup or financial services business
• Strong verbal and written communication skills in French and English
• Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets
• A strong ability to thrive in a fast‑paced, dynamic environment is essential, and previous experience with a high‑growth or globally distributed startup is highly beneficial
• Bachelor’s degree or equivalent
• Proactive, self‑starter and independent to manage and prioritise own book of business

Preferred Qualifications

• Fintech background
• Experience with Salesforce, Zendesk, Claude/ChatGPT, Looker & Outreach

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: €54K - €75K