Support Specialist, Healthcare SaaS — Remote-friendly

363 Hoivamme Maakunnat Oy; Helsinki; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Generous Nordic-style holidays

Flexible remote-work policy

IT equipment provided

Comprehensive occupational healthcare

Sport or culture memberships

Healthy snacks and drinks at office

Team days and social events

Résumé du poste

BeeHealthy is hiring a Support Specialist to handle tickets end-to-end, communicate effectively with customers during incidents, and collaborate with SRE and Engineering on complex cases. You will build product knowledge, document solutions, and help improve the support knowledge base.

The role values mentorship of junior team members and proactive improvements to processes, with a remote-friendly, hybrid working model across Finland and Berlin.

Qualifications

• Experience in technical support or IT service desk roles.
• Strong documentation and incident handling habits.
• Structured troubleshooting with log-reading ability.

Responsabilités

• Handle support tickets from intake to resolution, including prioritisation, categorisation, troubleshooting and documentation.
• Investigate issues using logs, tooling, and platform knowledge; decide when to resolve or escalate.
• Keep customers updated during incidents and escalations; collaborate with SRE and Engineering on complex cases.
• Mentor Junior Support Specialists and help them grow troubleshooting skills.
• Propose improvements to support processes, documentation, and knowledge base.

Description du poste

BeeHealthy is hiring a Support Specialist to handle tickets end-to-end, communicate effectively with customers during incidents, and collaborate with SRE and Engineering on complex cases. You will build product knowledge, document solutions, and help improve the support knowledge base.

The role values mentorship of junior team members and proactive improvements to processes, with a remote-friendly, hybrid working model across Finland and Berlin.