Healthcare SaaS Support Specialist (Remote‑friendly)

Mehiläinen; Helsinki; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Generous holiday

Remote-friendly environment

IT equipment of choice

Occupational healthcare

Sports or culture memberships

Team days and events

Job summary

BeeHealthy is seeking a Support Specialist to handle tickets from intake to resolution, ensuring high-quality communication and thorough documentation. You will deepen product knowledge, identify recurring issues, and help improve Support operations.

You will collaborate with SRE and Engineering on complex cases, mentor junior specialists, and contribute to knowledge base improvements while maintaining clear customer communication during incidents and escalations.

Qualifications

• Experience in technical support or ICT service desk.
• Strong ability to read logs and perform root-cause analysis.
• Good judgement on escalation vs. handle-and-resolve.
• Clear written and spoken communication in English and Finnish.
• Strong documentation habits.
• Willingness to mentor and support colleagues.

Responsibilities

• Handle tickets end to end: prioritise, categorise, troubleshoot, resolve and document them.
• Investigate issues using logs and platform knowledge; decide on escalation.
• Keep customers updated during incidents and follow-ups.
• Collaborate with SRE and Engineering on complex cases until resolved.
• Create reusable troubleshooting guides for the knowledge base.
• Mentor Junior Support Specialists to build confidence.

Skills

Technical support

Structured troubleshooting

English & Finnish

Documentation

Mentoring

Education

Bachelor/ Diploma in IT or related field

Tools

Jira Service Management

ITIL knowledge

Job description

BeeHealthy is seeking a Support Specialist to handle tickets from intake to resolution, ensuring high-quality communication and thorough documentation. You will deepen product knowledge, identify recurring issues, and help improve Support operations.

You will collaborate with SRE and Engineering on complex cases, mentor junior specialists, and contribute to knowledge base improvements while maintaining clear customer communication during incidents and escalations.