Support Specialist – Healthcare SaaS (Remote-friendly)

Mehiläinen Oy; Helsinki; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Generous, Nordic-style paid holiday

Flexible remote-work policy and hours

Wide range of IT equipment to choose

Comprehensive occupational healthcare

Sponsored sports or culture membership

Healthy snacks and drinks at the home/

Regular team days, game nights, and社

Résumé du poste

BeeHealthy is seeking a Support Specialist to handle tickets end to end, communicate clearly with customers during incidents, and collaborate with SRE and Engineering on complex cases. You will build product knowledge, spot recurring issues, and contribute to knowledge base improvements.

We value mentoring, documentation, and proactive process improvements, with a flexible remote-friendly, hybrid working model in Helsinki and other Finnish cities.

Qualifications

• Previous experience in technical support, IT service desk, or another customer-facing ICT role.
• Structured troubleshooting skills, including reading logs and narrowing down root causes.
• Clear written and spoken communication in English and Finnish, including during incidents.

Responsabilités

• Handle tickets end to end: prioritise, categorise, troubleshoot, resolve, and document them.
• Investigate issues using logs, tooling, and platform knowledge, and decide when to escalate.
• Keep customers updated clearly during incidents, escalations, and follow-ups.
• Work with SRE and Engineering on complex cases until resolved or handed over.
• Mentor Junior Support Specialists, helping them build confidence and solve problems.
• Proactively suggest improvements to support processes and documentation.
• Ensure relevant customer context is reflected in support communication.

Connaissances

Technical support

Customer service

Documentation

English & Finnish

Mentoring

Outils

Jira Service Management

ITIL

Description du poste

BeeHealthy is seeking a Support Specialist to handle tickets end to end, communicate clearly with customers during incidents, and collaborate with SRE and Engineering on complex cases. You will build product knowledge, spot recurring issues, and contribute to knowledge base improvements.

We value mentoring, documentation, and proactive process improvements, with a flexible remote-friendly, hybrid working model in Helsinki and other Finnish cities.