Support Specialist — Remote-Ready, Impactful Health Tech

363 Hoivamme Maakunnat Oy; Helsinki; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Generous holiday

Flexible remote-work policy

IT equipment provided

Occupational healthcare

Memberships for sports or culture

Office snacks and events

Job summary

BeeHealthy is seeking a Support Specialist to handle end-to-end tickets with a focus on high-quality communication in English and Finnish. You will collaborate with SRE and Engineering on complex issues, mentor junior teammates, and contribute to improving support documentation and processes.

The role offers a remote-friendly, hybrid work model across multiple Finnish cities and Berlin, with a comprehensive benefits package and a culture of learning and care.

Qualifications

• Experience in technical support, IT service desk, or another customer-facing ICT role.
• Structured troubleshooting skills, including reading logs and narrowing down root causes.
• Clear written and spoken communication in English and Finnish.
• Strong documentation habits.
• Willingness to mentor and support colleagues.

Responsibilities

• Handle tickets end to end: prioritise, categorise, troubleshoot, resolve, and document them.
• Investigate issues using logs, tooling, and platform knowledge, and decide when to resolve them or escalate.
• Keep customers updated clearly during incidents, escalations, and follow-ups.
• Work with SRE and Engineering on complex cases, owning until resolution.
• Mentor Junior Support Specialists, helping them build confidence.
• Proactively suggest improvements to support processes, documentation, and ways of working.
• Collaborate with Service Delivery to ensure relevant customer context is understood in support communication.

Skills

Structured troubleshooting

English and Finnish communication

Mentoring

Documentation habits

Decision making on escalation

Tools

Jira Service Management

Job description

BeeHealthy is seeking a Support Specialist to handle end-to-end tickets with a focus on high-quality communication in English and Finnish. You will collaborate with SRE and Engineering on complex issues, mentor junior teammates, and contribute to improving support documentation and processes.

The role offers a remote-friendly, hybrid work model across multiple Finnish cities and Berlin, with a comprehensive benefits package and a culture of learning and care.