Solutions Owner, Billing & Accounts Receivable

UPM; Helsinki; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Meaningful job

Development opportunities

Sustainability focus

International work environment

Job summary

UPM is seeking a (Senior) Solution Owner, Billing & Accounts Receivable, Customer to Cash to join our Solutions & Template team in Helsinki or Wroclaw. You will lead SAP Billing/AR initiatives, design end-to-end processes, and drive automation and AI-enhanced improvements.

You will work with IT, Finance, and operating units to translate business requirements into scalable SAP configurations while promoting clean-core principles. Travel globally may be required.

Qualifications

• Master’s degree in economics and business administration or similar
• 7+ years of hands-on SAP solution development experience in Customer to Cash, SD Billing, and Accounts Receivable
• Experience in full-lifecycle SAP projects, such as S/4HANA migrations and system upgrades
• Strong SAP functional expertise and ability to translate business requirements into SAP configurations
• Experience with SAP Fiori, BTP, automation technologies, and AI capabilities

Responsibilities

• Own, manage and develop the SAP SD Billing and AR Solutions, Templates and Tools in Customer to Cash process area
• Maintain a hands-on role in SAP solution design and validation by analysing system behaviour and configuration
• Translate business requirements into end-to-end solution designs and scalable digital capabilities
• Support Finance Customer to Cash global process owner in developing and transforming the end-to-end process
• Collaborate with key stakeholders in Finance, Business and IT to ensure alignment
• Ensure high quality and efficiency of the C2C solution with automation and continuous improvement

Skills

SAP experience

S/4HANA

Billing & AR

English fluency

Education

Master’s degree in economics and business administration

Tools

SAP Fiori

BTP

AI/Automation

Job description

We are now looking for a (Senior) Solution Owner, Billing & Accounts Receivable, Customer to Cash to join our Solutions & Template team.

Greetings from your future manager

“As a team, we are proactively driving improvements in our end-to-end processes, operations, and customer experience but also the ways that we want to drive these changes. With good development and project practices we provide value for our businesses and operations. Self-development and wellbeing are considered as important values to balance the intensive delivery driven work – interested? Come and join a great UPM team!” – Monica Garcia Anton, Solutions and Template Development Lead

What you will do

The position holder is responsible for Customer-to-cash Billing and Accounts receivable solution development as the solution owner. The role combines deep SAP process & functional expertise with advanced analytics, automation, and AI-driven development to continuously improve performance, compliance, and customer experience. You will be in close collaboration with IT, Business Areas, and other Finance & Control teams.

This role requires a strong hands-on Functional SAP professional who remains close to the solution. The successful candidate is expected to work actively with SAP applications and related technologies, understand configuration impacts, validate solution quality, challenge solution proposals, and provide functional leadership for Billing and Accounts Receivable solutions.

Your main tasks are:

• Own, manage and develop the SAP SD Billing and AR Solutions, Templates and Tools in Customer to Cash process area
• Maintain a hands-on role in SAP solution design and validation by analysing system behaviour, reviewing configuration, supporting troubleshooting activities, and ensuring the quality and feasibility of proposed solutions
• Convert business requirements into end-to-end solution designs, controls, data models, SAP configuration requirements, and scalable digital capabilities leveraging SAP standard functionality, Fiori, BTP, automation, and AI.
• Support Finance Customer to Cash global process owner in developing, improving, and transforming the end-to-end process
• Collaborate actively with key stakeholders in businesses and functions, for example with other Customer Operations in Finance, Finance & Control and Business teams
• Ensure world class quality and efficiency of the Customer to Cash solution with high automation and continuous improvement

Who you are

• You have master’s degree in economics and business administration or similar education
• You have 7+ years of hands-on SAP solution development experience in Customer to Cash, SD Billing, and Accounts Receivable, including solution design, testing, troubleshooting, and configuration-related activities.
• You have proven experience in Customer to Cash/Order to Cash finance solutions development and have a good command of different Customer to Cash tools and solution capabilities and service providers in the area
• You have experience in full-lifecycle SAP projects, such as S/4HANA migrations, system upgrades, and process enhancements
• You have practical knowledge of SAP S/4HANA, SAP Fiori, SAP Business Technology Platform (BTP), automation technologies, and emerging AI and Agentic AI capabilities, and understand how these can be applied to transform Billing and Accounts Receivable processes.
• You possess strong SAP functional expertise and are comfortable working directly in the SAP system daily. You can analyse system behaviour, review and validate configuration, challenge solution proposals, and ensure that developments align with business requirements, SAP best practices, and clean-core principles.
• You are able to bridge business and technology discussions, moving confidently from process design workshops to detailed functional analysis, solution validation, testing, and system-level investigations.
• You have experience reviewing or defining SAP functional specifications, testing strategies, and solution enhancements in collaboration with development and architecture teams.
• You are solution oriented and result-driven with a proactive and developer mindset committed to delivering on time
• You have strong collaboration, influencing and leadership skills with flexible and positive attitude towards changing environment
• You are fluent in English and have experience from multi-national and diverse business environment
• You are willing to travel globally

This is what we offer to you

• A meaningful job: We have an inspiring purpose &quote. We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional information

This position is located in Helsinki Finland or Wroclaw Poland. This position offers a hybrid working model, combining remote work from home with regular on-site collaboration.