Small Business Banking Specialist – Phone-Based

TD; Tampere; On-site; EUR 28,000 - 46,000; Full time

Job summary

TD is seeking a Business Banking representative to provide inbound/outbound sales support and manage Business Account openings and signing authority changes over the phone. You will promote account options, ensure compliant documentation, and identify credit opportunities for small business clients.

Reporting to the Team Manager, you will engage small business customers, handle credit requests under $50,000, and coordinate with partners to meet client needs while maintaining regulatory standards.

Qualifications

• 2 years or more experience in direct to customer phone channel.
• Prior experience in Small Business Banking product and services an asset.
• Undergraduate degree or equivalent is an asset.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.

Responsibilities

• Provide inbound and/or outbound sales support to customers in a non-face to face environment
• Open Business Account and complete Business signing authority Changes for New and existing Business customers over the phone using digital technology
• Promote and offer advice on Business Account plan option that are suitable to each customers Day to Day transactional needs
• Follow all end-to-end procedures accurately for Business Account opening and Signing Officer Changes to avoid any compliance issues
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions
• Identify small business credit and credit card opportunities
• Submit & fulfill all credit requests where total business exposure is less than $50,000
• Submitting business credit requests will require a high-level understanding of business financials and credit policy
• Fulfilling credit requests will require preparing and obtaining electronic consent on SBB specific security documentation
• Implements sales and customer service procedures and approaches to complete work
• Review iCal appointment bookings to ensure preparation in advance of customer appointment
• Explore and refer additional customer needs to appropriate partners, that may include Senior BBS, Merchant, Account Mangers of Small Business and Remote Account Managers of Small Business.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Skills

Direct to customer phone channel

Independent work

Education

Undergraduate degree or equivalent

Job description

TD is seeking a Business Banking representative to provide inbound/outbound sales support and manage Business Account openings and signing authority changes over the phone. You will promote account options, ensure compliant documentation, and identify credit opportunities for small business clients.

Reporting to the Team Manager, you will engage small business customers, handle credit requests under $50,000, and coordinate with partners to meet client needs while maintaining regulatory standards.