Service & Logistics Manager, Outbound & Trading

3stepIT; Helsinki; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Bonus programs

Excellence awards

Development programs

Wellbeing initiatives

Job summary

3stepIT is seeking a Service & Logistics Manager to lead an international outbound logistics team across Nordic centers and a Paris JV. You will drive end-to-end order fulfillment, from trading sales to delivery and invoicing, while harmonizing processes, tools and ways of working across markets.

The role blends people leadership, operational excellence and international process development to deliver measurable performance improvements.

Qualifications

• Bachelor’s degree in Business Administration; Logistics degree an advantage.
• At least 3 years of relevant logistics and/or customer service experience in forwarding or shipping.
• DGSA qualification is a plus; Lean Management certification is an advantage.
• Fluent in English; Nordic languages are an asset.

Responsibilities

• Lead and develop the three-person Outbound team, setting targets and fostering collaboration.
• Drive operational performance by monitoring KPIs, service levels and targets, identifying improvements.
• Participate in carrier and LSP partnerships, including negotiations and onboarding of new carriers.
• Develop and harmonize Trading Sales fulfillment across the Nordics and Paris JV.
• Support omnichannel planning and execution of logistics for omnichannel deliveries.
• Coordinate KYC onboarding for new Trading customers with SSC and distribute docs to stakeholders.
• Contribute to development of Trading Sales services and logistics solutions with key stakeholders.
• Act as Trading key user for ServiceNow to drive outbound-related capabilities.

Skills

Logistics management

Customer service

Team leadership

Continuous improvement

Communication skills

Education

Bachelor’s degree in Business Administration

Degree in Logistics (advantage)

Tools

ServiceNow

MS Office

Job description

Location: 3stepIT office location in Finland or Sweden

Be part of the team that makes circular technology happen!

We are 3stepIT

3stepIT is a global leader in circular technology management. We help organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology, reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.

Want to help shape the future of circular technology? Join us.

Role: Service & Logistics Manager, Outbound & Trading
Reporting to: Senior Logistics Manager

As a Service & Logistics Manager you will lead an international remote team responsible for outbound logistics across our Nordic remarketing centers and our Paris JV. You will ensure a smooth end-to-end order fulfillment process, from Trading Sales order to delivery and invoicing.

You will play a key role in developing and harmonizing our outbound operations across markets, improving processes, tools and ways of working. At the same time, you will build a collaborative team culture where people share knowledge and best practices to continuously improve performance.

This is a great opportunity to combine people leadership, operational excellence and international process development in a role with real impact.

With our current Outbound Logistics leader transitioning to a new challenge within the organization, we are looking for a passionate and results-driven professional to lead the function and help take our logistics performance to the next level.

Main Responsibilities & Tasks

• Lead and develop the three-person Outbound team, setting clear targets, supporting daily operations and fostering a close, collaborative culture. We welcome candidates with strong functional expertise and proven leadership skills who are ready to grow into a people management role with direct reports.


• Drive operational performance and customer excellence by monitoring KPIs, service levels and targets, identifying improvement opportunities and ensuring a smooth order-to-delivery process.


• Participate in carrier and LSP partnerships, including performance follow-up, escalations, contract negotiations and implementation of new carriers.


• Develop and harmonize Trading Sales fulfillment processes across the Nordic countries and Paris JV, identifying gaps and driving improvements in ways of working, tools and systems.


• Support omnichannel sales and operations by ensuring effective planning and execution of logistics for omnichannel deliveries.


• Coordinate the KYC onboarding process for new Trading customers together with the Shared Service Center, ensuring required information and documentation is collected, maintained and distributed to the relevant stakeholders.


• Contribute to the development of Trading Sales services and logistics solutions, working closely with Group Unified Operations and other key stakeholders.


• Act as the Trading key user for ServiceNow, driving the development of outbound-related capabilities and ensuring that tools and systems support business needs.

What you bring with you

• Strong experience in logistics and customer service, including order fulfillment and inbound/outbound operations.


• Experience leading and developing teams in an international environment, with strong organizational and people skills.


• A continuous improvement mindset and the ability to develop services, processes and ways of working.


• Excellent communication skills, including documentation, presentation, training and information sharing.


• Customer-oriented and solution-focused approach, with the ability to manage challenges effectively.


• Good IT skills and experience with common office tools, ideally combined with experience in IT lifecycle management.


• Bachelor’s degree in business administration; a degree in Logistics is an advantage.


• At least 3 years of relevant logistics and/or customer service experience, either in a forwarding or shipper environment.


• Dangerous Goods Safety Advisor (DGSA) qualification is considered as an asset


• Lean Management certification is considered an advantage.


• A positive, proactive attitude and motivation to make things happen.


• Fluent in English, both written and spoken, other Nordic languages seen as an asset

Why join us?

We’re building something meaningful and growing fast.

• Impact & ownership – You’ll shape how we build our global organization


• Global exposure – Be part of an international team, working closely with colleagues across Europe and North America


• Growth environment – A company where you can influence, improve, and develop


• Purpose-driven work – Contributing to sustainability through circular technology

We want you to be able to Be Your Best in your job, and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed.

Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.

And what’s in it for you?

• Recognition & Rewards – Bonus programs and excellence awards


• Continuous Learning – Development programs, coaching, and workshops


• Wellbeing Focus – Flexible culture, health initiatives, and work-life balance


• Fun & Connection – Team challenges, sports activities, and annual events

Contact details:

For further information, please contact Talent Acquisition Partner Noora Forss at [e-mail].

Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than 11th of October.