The Security Systems Administrator is responsible for the day-to-day administration,
maintenance, and support of our global physical security systems and the infrastructure that
runs them. This role blends hands-on ownership of CCTV/VMS, Access Control, and Key
Management platforms with core systems administration across Windows Server, virtualization,
networking, and storage.
You will work closely with Security Engineering/Security DevOps, local technicians, and facility
stakeholders to keep systems reliable, secure, and consistently deployed across data centers
and edge sites. This is an operations-focused role with strong technical depth, clear ownership,
and high impact.
Key Responsibilities
- Administer and support physical security platforms including video management/CCTV (Genetec, Avigilon), access control (Lenel, Genetec), and key management (Traka).
- Maintain and operate the supporting server infrastructure including Windows Server, services, patching, backups, hardening, and health monitoring.
- Perform Tier 2 troubleshooting for incidents impacting security platforms and infrastructure, including log review, root cause isolation, and coordination of remediation.
- Partner with local site technicians on break-fix execution, validating outcomes and restoring service quickly and safely.
- Perform basic-to-intermediate network troubleshooting supporting security systems, including VLAN/IP troubleshooting, routing/firewall dependency identification, and packet-level checks when needed.
- Support virtualization operations where security systems are hosted, including VMware/vSphere (and exposure to VMware Cloud Foundation where applicable).
- Support storage operations that enable video retention and system performance, including SMB/NFS fundamentals, capacity monitoring, and performance troubleshooting (PowerScale/OneFS or Pure Storage experience is a plus).
- Execute routine maintenance and lifecycle work such as upgrades, firmware/software updates, certificate renewals (where applicable), configuration standardization, and vulnerability remediation.
- Maintain accurate documentation and operational artifacts including runbooks, diagrams, inventories, and incident/change records.
- Contribute to continuous improvement by identifying recurring issues and proposing fixes through standardization, automation, or monitoring enhancements.
- Provide guidance and support to internal partners (Security, Facilities, DC Operations) on platform capabilities, limitations, and operational best practices.
Required Skills & Qualifications
- 5+ years of experience in a Systems Administrator, Security Systems Administrator, or Infrastructure Operations role (data center or critical environment experience preferred).
- Strong experience administering Windows Server environments, including troubleshooting, patching, service management, and operational hardening.
- Hands-on experience supporting physical security systems such as VMS/CCTV, access control,
- Solid troubleshooting ability across systems and infrastructure layers, including logs, services, connectivity, and performance bottlenecks.
- Working knowledge of networking fundamentals (IP addressing, VLANs, DNS, routing basics, firewall dependencies, and troubleshooting workflows).
- Strong operational discipline with documentation, change control, and incident response practices.
- Strong communication and collaboration skills, especially in cross-functional environments.
Nice to Have
- Virtualization experience with VMware vSphere; familiarity with VMware Cloud Foundation is
- Storage platform familiarity, especially large-scale video retention and NAS concepts; Dell PowerScale/OneFS or Pure Storage is a plus.
- Scripting/automation experience (Ansible preferred; Python/Powershell also valuable) for operational tasks and repeatability.
- Familiarity with monitoring/alerting practices (health checks, metrics, dashboards, log-based troubleshooting).
- Certifications such as Microsoft/VMware, Security+, Network+, or ITIL (helpful but not