Sales Representative – Saariselkä, Lapland

Lapland Travel Lapponia Oy; Inari; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Accommodation available

International working environment

Job summary

Kuukkeli & Lapponia Tours is seeking a Travel Sales Representative to join the growing sales team in Saariselkä, Finland. You will sell and assemble travel packages including accommodation, activities, transport and other Lapland services to both domestic and international clients.

Responsibilities span from enquiry handling to quotations, reservations and ongoing relationship management with B2B customers, tour operators and travel agencies.

Qualifications

• Strong customer service and sales mindset.
• Fluent English skills.
• Good Finnish language skills.
• Strong written and verbal communication skills.
• Ability to work independently and take responsibility for tasks.
• Organised and detail-oriented work style.
• Ability to manage multiple customer relationships and sales processes simultaneously.
• Proactive and active sales approach.
• Good general IT skills.

Responsibilities

• Sell accommodation, activities, transportation and other tourism services.
• Active customer acquisition and identifying new sales opportunities.
• Handle individual, group and corporate bookings.
• Prepare quotations and complete travel packages.
• Communicate with domestic and international customers.
• Serve B2B customers, tour operators and travel agencies.
• Acquire new customers and develop existing relationships.
• Handle incoming sales enquiries and quotation requests by email and phone.
• Create and update reservations in booking systems.
• Work closely with reception, activities, transportation and other teams.
• Maintain products, pricing and availability for sales.
• Participate in development of sales operations and services.

Skills

Fluent English

Finnish language

Customer service

Sales mindset

IT skills

Communication

Independent work

Booking systems

Tools

Booking systems

Job description

Kuukkeli & Lapponia Tours are looking for a Travel Sales Representative to strengthen our growing sales team in Saariselkä.

We are looking for an active, self-driven and customer-oriented sales professional to work with our wide range of tourism services. In this role, you will sell and build travel packages that may include accommodation, activities, transportation, restaurant services and other Lapland travel services.

Our customers include both domestic and international individual travellers, groups, companies, travel agencies and tour operators.

This position is suitable for someone who enjoys sales, working with people and varied working days, and who is able to independently manage customer relationships and sales processes from enquiry to completion.

Your responsibilities may include, among other things:

• – selling accommodation, activities, transportation and other tourism services
• – active customer acquisition and identifying new sales opportunities
• – handling individual, group and corporate bookings
• – preparing quotations and complete travel packages
• – communicating with domestic and international customers
• – serving B2B customers, tour operators and travel agencies
• – acquiring new customers and developing existing customer relationships
• – handling incoming sales enquiries and quotation requests by email and phone
• – creating and updating reservations in our booking systems
• – working closely with reception, activities, transportation and other operational teams
• – sales-related maintenance of products, pricing and availability
• – participating in the development of our sales operations and tourism services when needed

The exact responsibilities can also be adjusted based on the selected candidates previous experience and strengths.

What do we expect from you?

We are looking for someone with a strong commercial mindset, a results-oriented attitude and previous experience in tourism, sales or another similar commercial role. This position is not intended for someone completely at the beginning of their career. We expect you to be ready to take responsibility for customer relationships, sales and quotation processes with a fairly independent approach.

We hope you have:

• – a strong customer service and sales mindset
• – fluent English skills
• – good Finnish language skills
• -- strong written and verbal communication skills
• – the ability to work independently and take responsibility for your own tasks
• – an organised and detail-oriented way of working
• – the ability to manage several customer relationships and sales processes simultaneously
• – a proactive and active approach to sales
• – good general IT skills

Previous experience in tourism sales, hotel reservations, group sales, B2B sales or working with tour operators is considered an advantage.

Experience with tourism booking and sales systems is beneficial, but the most important thing is the ability to learn new systems quickly. We provide comprehensive training in our products and the systems we use.

Additional language skills are considered an advantage.

What do we offer?

We offer a responsible and diverse sales position in a rapidly growing tourism business in Saariselkä.

You will get:

• – a varied role working with accommodation, activities and other tourism services
• – the opportunity to work with both B2C and B2B customers
• – comprehensive training in our products and systems
• – an international working environment
• – the opportunity to shape your role based on your experience and skills
• – the possibility to develop professionally and take on more responsibility as the organisation grows
• – a practical and fast-developing working environment
• – the opportunity for long-term employment with us

Accommodation can be arranged if needed. Depending on availability, accommodation options may include private rooms, shared accommodation, as well as smaller and larger apartments.

Employment and starting date

We are looking for long-term sales professionals who want to become part of our growing team and develop with our tourism business beyond a single season.

The position is full-time and permanent. The exact starting date can be agreed with the selected candidate, but we expect the successful candidate to start no later than the beginning of November 2026.

At least during the initial stages of employment, the work will primarily take place on-site at our offices in Saariselkä or Ivalo. This allows for effective onboarding, familiarisation with our products and services, and close cooperation with the rest of the team.

As the employment progresses, the possibility of partial remote work can also be discussed, depending on the role, experience and practical arrangements.

Employment relationship: Employment

Wage: Other Salary by agreement. Performance-based incentives may be available based on experience, skills and results.

Working time: Daytime work, Weekdays

Number of positions: 1

Osaamisalue: Hotelli-, ravitsemus- & matkailuala

Source: Job Market Finland/Työmarkkinatori