Sales Coordinator - Helsinki

Emirates; Helsinki; On-site; EUR 32,000 - 46,000; Full time

Job summary

Emirates is seeking a Sales Coordinator to join the Commercial team in Finland. You will support sales, marketing, communications, events, and administration to drive growth and ensure smooth day-to-day operations in the Finnish market.

Join a fast-paced, multicultural environment working with the Finland team, Dubai Head Office, trade partners, and other stakeholders to deliver engaging activities while coordinating multiple priorities and maintaining accuracy.

Qualifications

• Experience in sales, commercial, marketing, communications, or administrative support.
• Strong organisational and coordination skills with multiple priorities.
• Excellent written and verbal communication in Finnish and English.
• Attention to detail with commercial, marketing, and customer information.
• Experience supporting events, marketing activities, or promotions.
• Proficient use of Office tools and social platforms.
• Strong interpersonal and stakeholder management.
• Understanding of leisure, travel, or aviation markets.
• A' Level education or equivalent and legal right to work in Finland.

Responsibilities

• Support the Commercial and Sales team to grow Emirates in the Finnish market.
• Assist with BSP-related activities, refunds, and ticket processes.
• Coordinate marketing materials, translations, proofreading, and approvals.
• Coordinate events, campaigns, sponsorships, and workshops with partners.
• Maintain trade contact lists and update CRM records.
• Coordinate hotel reservations and provide admin support to the team.
• Liaise with Head Office in Dubai and Nordic contacts on various queries.

Skills

Finnish (fluency)

English (fluency)

Coordination

Stakeholder management

Event support

Marketing support

CRM awareness

Communication

Organisational skills

Education

A Level or equivalent

Tools

Microsoft Office

Teams

SharePoint

Job description

Job Purpose

At Emirates, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better'. As one of the world's most recognised and admired brands, we are driven by innovation and excellence. We are looking for a Sales Coordinator to join our Commercial team in Finland, playing a key role in supporting our sales, marketing, communications, events, and administrative activities across the Finnish market.

Joining us you will experience a fast-paced multicultural environment where your ideas and expertise will help support the continued growth of Emirates in Finland. Working closely with our Commercial team, Head Office in Dubai, trade partners, and other stakeholders, you will contribute to delivering engaging sales and marketing activities while ensuring effective day-to-day coordination and administration.

What will I be doing?

• Support the Commercial and Sales team with a broad range of activities that contribute to the successful operation and growth of Emirates in the Finnish market.
• Provide support with BSP-related activities, including refunds and the handling of ADA, ADM and ACM cases. Assist the Sales team with the processing and coordination of special tickets, including AD, FAM and PEP tickets.
• Act as local marketing support and coordinator between the Finland Commercial team and the Corporate Communications, Marketing and Brand teams in Dubai. Support the briefing process, campaign planning, communications with trade and other partners, translations, proofreading, and approval of advertising and marketing materials.
• Coordinate and maintain sales and marketing materials, including images, PowerPoint templates, videos, and other promotional assets. Review press releases prepared by the PR agency and coordinate any required follow-up with relevant stakeholders.
• Coordinate and manage events and business promotion activities, including sponsorship activities and joint workshops with tourism boards, hotels, and other partners. Support the full event process, including invitations, RSVP management, event coordination, and CRM updates.
• Manage promotional giveaway stock and coordinate the ordering of supplies. Create Prizewinner Letters as requested by Sales Executives and the Sales Manager.
• Maintain and update trade contact lists and databases, ensuring relevant commercial and trade information is accurate and up to date.
• Provide a link between the local office, Head Office in Dubai, and relevant Nordic contacts. Coordinate cases with the National Consumer Disputes Board and other relevant parties, as well as supporting the team with legal and regulatory-related enquiries when required.
• Coordinate hotel reservations for guests arriving in Finland and provide general administrative support to the Commercial team.
• Assist the Finance and Administration Manager with various commercial and finance-related matters. Manage local office suppliers and provide general administrative support to the Country Manager, Finance Manager, and Commercial team as required.

Qualification

In order to be considered for this role, the essential things we need from you are:

• Experience in a sales, commercial, marketing, communications, or administrative support environment
• Strong organisational and coordination skills, with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills in Finnish and English
• Strong attention to detail, particularly when working with commercial, marketing, and customer-related information
• Experience supporting events, marketing activities, communications, or business promotion activities
• Skilled use of Microsoft Office, Teams, SharePoint, and social media platforms
• Strong interpersonal and stakeholder management skills, with the ability to work effectively with colleagues, trade partners, agencies, and Head Office teams
• Good understanding of the leisure, consolidator, and corporate travel markets
• Strong administrative and problem‑solving skills
• 'A' Level standard of education or equivalent
• The unrestricted right to live and work in Finland

Your application will really stand out to us if you:

• Have experience working within the airline, travel, tourism, or aviation industry
• Have experience supporting sales or commercial teams within an international organisation
• Have experience coordinating trade events, workshops, sponsorships, or other business promotion activities
• Have experience working with CRM systems and maintaining commercial or trade databases
• Have experience working with marketing, PR, or corporate communications teams
• Enjoy working in a multicultural environment and collaborating with colleagues and stakeholders across different locations
• Are proactive, flexible, and comfortable taking ownership of a varied range of responsibilities in a fast-paced commercial environment

Why Emirates?

At Emirates, we don’t just connect destinations—we create journeys defined by excellence, ambition, and opportunity. As part of our global team, you will represent a brand synonymous with world-class service while supporting our continued success in Finland.

Salary & benefits

Our rewards extend beyond the workplace, offering a lifestyle that reflects the spirit of travel some of which include:

• Unlimited standby travel across our global network, opening the door to extraordinary destinations and access to discounted confirmed tickets
• Preferential hotel rates worldwide, allowing you to experience the finest stays wherever you go
• Access to the Emirates Platinum Card, unlocking an exclusive range of lifestyle, retail, and travel privileges
• Interline travel benefits with partner airlines, expanding your access across the world

This is more than a role—it’s an opportunity to immerse yourself in a truly global lifestyle, where your career and your passion for travel move forward together.