Restaurant waiter / waitress

Rakas Restaurant; Rovaniemi; On-site; EUR 19,000 - 25,000; Full time

Benefits offered by this job

Hygiene pass

Accommodation provided

Job summary

Rakas Restaurant in Rovaniemi, Finland, is seeking waiters to join its dynamic team across multiple SantaPark locations. You will welcome guests, present the menu, take orders and provide attentive service with a strong emphasis on guest satisfaction.

We value experience in à la carte service, excellent communication, and the ability to work legally in Finland. The role offers an international atmosphere, flexible hours, and accommodation support during the season.

Qualifications

• Experience in à la carte service.
• Excellent customer service and communication skills.
• Fluent English and the ability to work in Finland legally.

Responsibilities

• Warmly welcoming guests.
• Provide attentive table service and menu knowledge.
• Take orders and communicate with kitchen and bar.
• Ensure table maintenance and a smooth dining experience.
• Handle transactions accurately and courteously.

Skills

A la carte service

Fluent English

Team player

Work legally in Finland

Customer service

Job description

Situated in the heart of the Arctic TreeHouse Hotel, Rakas Restaurant & Bar charms with its unique ambience and menu of meals made from fresh local ingredients prepared with a modern twist. We offer our guests a unique dining experience and are passionate about ensuring quality dining under the warm glow of pine cone lamps and stylish interior design. The name of our restaurant is Rakas, which is Finnish for beloved, and perfectly describes our understanding of what great food should be – local food with love.

Rakas Restaurant & Bar is part of SantaPark Arctic World, a family-owned company with a big heart and passion for excellence. We excel in creating extraordinary experiences for our guests with our unique locations: SantaPark – Christmas Theme Park, exclusive Santa Claus Secret Forest – Joulukka, Hidden Arctic Cloud Villas, Aino Private Island, Lapland Luxury DMC and award-winning Arctic TreeHouse Hotel.

Our mission is to make every moment of our guests stay a lifelong memory. We also wish our team to have a great working experience and every day embark on a new adventure – creating, learning and developing with us!

Job description

Our own Waitering Team plays a crucial role in the success of a restaurant locations in SantaPark Arctic World. This team works closely together with Kitchen team, to ensure extraordinary dining experiences. Waiters provide attentive service, facilitating smooth operations, and contributing to overall customer satisfaction. Their professionalism, product knowledge, and interpersonal skills can greatly enhance the dining experience for customers.

Your responsibilities include:

• Warmly welcoming guests
• Excellent customer service
• Present the menu through storytelling and taking orders
• Food and beverage service with a good understanding of the menu items
• Provide recommendations to customers
• Table maintenance, ensuring that customers have everything they need
• Transaction handling accurately and efficiently while providing courteous service

Waiters work in our different locations in Rovaniemi area:

• Rakas Restaurant & Bar (Arctic TreeHouse Hotel)
• SantaPark – Home Cavern of Santa Claus
• Santa Claus Secret Forest -Joulukka
• Lapland Luxury – Hidden Arctic Cloud Villas
• Restaurant Vuo – Aino Private Island
• main location will be determined at the beginning of season

General requirements

• Experience in à la carte service
• Social skills, service attitude, and ability to work under pressure
• Capable of completing work tasks independently as well as working in a team
• Ability to take responsibility and maintain the highest level of standards
• Problem solving skills & you are self-driven
• Good communication skills
• Outgoing personality
• Positive attitude & motivation to learn
• Fluent English language
• Ability to legally work in Finland

Considered as an advantage

• A hygiene and alcohol pass
• Additional languages
• Ability to read different situations and adapting to them
• You have an eye for the detail
• Previous experience from restaurant work

What to expect:

• Job specific work training prior to the start of the season
• A fun international work environment
• Once-in-a-lifetime opportunity to work in the capital of Finnish Lapland
• Hourly salary (+supplements, holiday compensation)
• Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)
• Flexible working hours from Monday to Sunday with alternating days off
• Average work hours 90 h/3 week, during the season the amount is usually higher
• Company benefits (check the career page)
• Supported accommodation

Osaamisalue: Hotelli-, ravitsemus- & matkailuala