Resident Engineer – Network Infrastructure & Security

Linnk Group; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

Linnk Group is seeking a Resident Engineer to work on site with HPE Networking customers in Helsinki, focusing on security products and technologies. The role provides high-quality customer engineering and operational support, collaborating with customer teams and HPE Networking support to ensure satisfaction.

Key duties include configuring devices, maintaining SRX/MX documentation, diagnosing faults, training customer staff, and coordinating with HPE and partners on security design and

Qualifications

• Experience configuring Juniper SRX and MX devices.
• Ability to prepare and maintain technical documentation.

Responsibilities

• Assist operations team with device configurations and validation for installations, changes, and upgrades.
• Prepare and maintain documentation for SRX- and MX-device families.
• Proactively solve network issues and verify security infrastructure behavior.
• Assist Security Operations Centre teams in fault diagnosis procedures.
• Configure MX/SRX platforms including VRFs, NAT, IPSec VPNs, and security zones.
• Generate weekly reports updating customer staff on issues.
• Participate in design exercises impacting network security devices.
• Assist with security testing to ensure device integrity.
• Train customer staff on HPE Juniper equipment and functionality.
• Troubleshoot network issues and open TAC cases.
• Liaise with HPE networking groups and partners; provide feedback.
• Submit problem reports and feature requests to relevant groups.
• Advise on and demonstrate new software/hardware features.
• Develop and maintain relationships with key contacts.

Skills

Network troubleshooting

Documentation

Customer support

Security fundamentals

Tools

Juniper SRX

Juniper MX

IPSec VPNs

Job description

Contract Type: 12-Month Renewable Contract

Programme Duration: Part of a wider 36-Month project

Work Pattern: 100% Onsite, travel between locations above, travel is compensated

To work on-site as a Resident Engineer (RE) with HPE Networking Customers on site at their premises focusing on security products and technologies

The RE provides high-quality customer engineering and operational support and works closely with customer operational groups and with HPE Networking support groups to ensure high levels of customer satisfaction.

RESPONSIBILITIES

• To assist the customer’s operations team with the preparation of device configurations and to validate configurations for new installations, changes within the network, software upgrades etc
• To prepare and maintain technical documentation related to the HPE Juniper based devices (SRX- and MX-product families)
• To act pro-actively to solve problems within the network and to ensure that the security infrastructure behaviour is sound
• To assist the customer’s Security Operations Centre teams to develop and maintain fault diagnosis procedures to support effective fault resolution
• Configure and manage the MX and SRX platforms including VRFs, security policies, NAT, IPSec VPNs, and security zones.
• To generate weekly reports to update the Customer’s staff on outstanding issues
• To participate in design exercises where a new design is likely to impact directly, or indirectly, upon the HPE Networking devices in the network
• To assist with any security related testing to ensure that the HPE Juniper security devices operate correctly and that the integrity of the customer’s network is not jeopardized
• To train the customer staff on HPE Juniper equipment and functionality in informal sessions or classes
• To troubleshoot network issues and open TAC cases
• To act as a liaison with HPE Networking Customer Service and Engineering groups, and the Partner, as appropriate; providing feedback to customer accordingly
• To submit relevant problem reports and feature requests to the relevant groups within the HPE Networking organization
• To provide advice on and demonstrate, if necessary, new software and hardware features;
• Develop and maintain strong relationships with key contacts