Remote Technical Support Engineer - Battery Storage Systems

Wartsila; Helsinki; Remote; MXN 300.000 - 420.000; Vollzeit

Zusammenfassung

Wärtsilä is seeking a Technical Support Engineer to join a global Energy Storage & Optimization Lifecycle Management team, supporting advanced battery energy storage systems (BESS) to enable a sustainable energy future.

You will provide remote technical support to customers regionally, monitor performance, troubleshoot complex electrical issues, and collaborate with cross-functional teams to optimize product reliability and operational performance.

Qualifikationen

• Bachelor’s degree in electrical or mechanical engineering or equivalent experience.
• Advanced English communication skills.
• 3–5 years of experience with electrical hardware or electronics and familiarity with energy storage systems.
• Experience with lithium-ion battery technologies.

Aufgaben

• Monitor energy storage sites across the region.
• Provide remote technical support to customers, field service and commissioning personnel.
• Use proprietary software to remotely evaluate and troubleshoot systems.
• Coordinate system updates with software teams and customers.
• Respond to support requests and manage repairs/workflow.
• Document all customer requests and repairs performed.
• Notify customers on status of repairs, warranty claims, updates.
• Provide energy storage training to customers and internal colleagues.
• Coordinate with lifecycle management on service visits and warranty claims.
• Occasionally conduct field service visits to sites.
• Participate in the 24/7 on-call rotation.

Kenntnisse

Electrical hardware

Lithium-ion batteries

Advanced English

Remote technical support

Ausbildung

Bachelors degree in electrical or mechanical engineering

Tools

PLC programming

Linux

Microgrid controls

Jobbeschreibung

Wärtsilä is seeking a Technical Support Engineer to join a global Energy Storage & Optimization Lifecycle Management team, supporting advanced battery energy storage systems (BESS) to enable a sustainable energy future.

You will provide remote technical support to customers regionally, monitor performance, troubleshoot complex electrical issues, and collaborate with cross-functional teams to optimize product reliability and operational performance.