Psychiatric RN: Walk-In Care & Coordination

Mountain Area Health Education Center - MAHEC; Oulu; On-site; EUR 34,000 - 48,000; Full time

Job summary

MAHEC is seeking a Psychiatric Registered Nurse to work within the behavioral health and psychiatry teams, primarily through walk-in encounters with additional telephone triage and EHR messaging support. The nurse coordinates care, educates patients, and facilitates transitions of care in collaboration with Population Health and specialty services.

Responsibilities include triage, medication refill coordination, and protocol-driven care planning, with an emphasis on continuity of care and

Qualifications

• Bachelor’s Degree in Nursing preferred.
• Two (2) years relevant experience or comparable combined experience and/or education preferred.
• One (1) or two (2) years of nursing experience in an ambulatory setting preferred.
• Current unencumbered North Carolina nursing license
• Current CPR certification

Responsibilities

• Provides dedicated clinical support across walk-in behavioral health and psychiatry triage services, with the understanding that the scope of this role will continue to evolve in alignment with the growth and needs of the department
• Participates in telephone triage and management of EHR messages across the care continuum, utilizing evidence-based protocols for symptom-based management and clinical decision-making
• Assists with the management of urgent and emergent patient care situations, including psychiatric crises, and escalates appropriately
• Works closely with psychiatry and specialty behavioral health providers to support patient flow, clinical coordination, and care continuity across Psychiatry and specialty behavioral health services
• Participates in team huddles and team meetings; collaborates with behavioral health providers, peer support specialists, care navigators,nursing services, andother clinical and community services
• In coordination with a provider, assesses, interprets,support plan of care, provides patient education, coordinates follow-up, and communicates relevant clinical information including lab results; reviews and triages medication refill requests per established protocols
• Provides care management support in coordination with the Population Health team, including transitions of care outreach, care gap identification, referrals, and patient education
• Participates in pre-visit planning, process improvement, and annual competency training of clinical staff
• Participates in the ordering and administration of long-acting injectable in collaboration with the Department of Pharmacy
• Facilitates referrals to outside agencies as needed in collaboration with Health Information Department
• Participate in the ongoing design and implementation of nurse-led protocols and co-visits with direction from the Director of Nursing
• Actively embraces and supports divisional and organizational initiatives
• Maintain up to date clinical process guidelines relevant to the clinical program
• Ensure compliance with NCDHHS standards, Medicaid tailored care management, HRSA standards, and value-based care contracts.
• Partner in building relationships with hospitals, community agencies, and regional partners to enhance care coordination and access

Skills

Computer skills

Spanish language

Education

Bachelor’s Degree in Nursing

Nursing experience (2 years)

Ambulatory nursing experience

Tools

Microsoft Office

Job description

MAHEC is seeking a Psychiatric Registered Nurse to work within the behavioral health and psychiatry teams, primarily through walk-in encounters with additional telephone triage and EHR messaging support. The nurse coordinates care, educates patients, and facilitates transitions of care in collaboration with Population Health and specialty services.

Responsibilities include triage, medication refill coordination, and protocol-driven care planning, with an emphasis on continuity of care and