Personal Banking Trainee: Branch Banking Career Path

TD; Tampere; On-site; EUR 28,000 - 38,000; Full time

Job summary

TD Canada Trust in Markham, Ontario, is seeking a Personal Banking Associate Trainee to guide customers to the right staff for banking needs, including new accounts and investment advice, while delivering excellent service.

You will work in a branch environment, develop relationships, and participate in mobility within the TD district; training will enable rotation and eventual reassignment to a TD location in your region.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification or equivalent – post-appointment within 6 months.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions to advise customers.
• Self-starter with strong administration, organizational and time management skills.
• Strong communicator with customer experience skills to connect with customers and teams.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate and reflects business intentions, compliant with regulations and TD’s Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge

Skills

Customer service

Communication

MS Office

Time management

Organization

Problem solving

Sales skills

Education

High School diploma

Post-secondary education preferred

Tools

Branch software

Internet

Job description

TD Canada Trust in Markham, Ontario, is seeking a Personal Banking Associate Trainee to guide customers to the right staff for banking needs, including new accounts and investment advice, while delivering excellent service.

You will work in a branch environment, develop relationships, and participate in mobility within the TD district; training will enable rotation and eventual reassignment to a TD location in your region.