Personal Banking Associate Trainee — Grow, Move & Learn

TD; Tampere; On-site; EUR 28,000 - 38,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee for our Markham branch. You will guide customers to the appropriate staff for banking needs, including new accounts and investment advice, and educate them on digital banking tools.

The role requires at least a high school diploma with 1+ years of experience, and the ability to work in a dynamic, client-facing environment. Mobility within the district is expected as training completes.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

Customer service

MS Office proficiency

Strong communication

Time management

Independence / self-starter

Adaptability

Attention to detail

Education

Post-Secondary or Undergraduate degree (in related field) preferred

Investment Funds Canada (IFC) or equivalent

Tools

Branch software

Internet proficiency

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee for our Markham branch. You will guide customers to the appropriate staff for banking needs, including new accounts and investment advice, and educate them on digital banking tools.

The role requires at least a high school diploma with 1+ years of experience, and the ability to work in a dynamic, client-facing environment. Mobility within the district is expected as training completes.