Member Services & Billing Specialist

Life Time, Inc.; Espoo; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Membership

Discounts on Life Time products and服务

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave

Job summary

Life Time, Inc. is seeking a customer-focused Member Services Associate to support members via live chat, phone and email. You will respond to inquiries, handle billing questions, process payments, and assist with membership changes while maintaining accurate records in CRM systems.

This hourly, full-time role requires strong communication, problem-solving and conflict-resolution skills. Four-day work weeks totaling 36 hours are offered, with comprehensive benefits for eligible team members.

Qualifications

• HS Graduate or Equivalent.
• 1-2 years of administrative support or customer service experience.
• Excellent customer service, problem solving, and conflict resolution skills.

Responsibilities

• Supports members via incoming live chat, phone calls and emails. May involve answering membership related questions, troubleshooting account issues, resolving billing issues, collecting payments, processing membership changes, updating payment information, researching root of problems, and following up with team members/members to insure issues are resolved.

Skills

Customer service

Problem solving

Conflict resolution

Communication

Education

HS Graduate or Equivalent

Job description

Life Time, Inc. is seeking a customer-focused Member Services Associate to support members via live chat, phone and email. You will respond to inquiries, handle billing questions, process payments, and assist with membership changes while maintaining accurate records in CRM systems.

This hourly, full-time role requires strong communication, problem-solving and conflict-resolution skills. Four-day work weeks totaling 36 hours are offered, with comprehensive benefits for eligible team members.