Marine Service Contract Manager – Hybrid

ABB; Helsinki; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Annual performance bonus

Flexible working model

Subsidized lunch

Development & training possibilities

Employee share ownership program

Family benefits

Sports, massage & cultural benefits

Job summary

ABB Marine & Ports is seeking a Service Contract Manager to join the Helsinki-based Marine & Ports Propulsion Service unit, with potential placement in Miramar, USA, or Turku, Finland. You will manage service agreements, identify sales opportunities, and lead contract development while ensuring adherence to company procedures and the contract framework.

The role emphasizes managing commitments, improving customer operations, and performing regular performance reviews with clients, while

Qualifications

• Several years of experience from service business, e.g. in project management, sales, supply chain or account management.
• Independent and solution-focused way of working with analytical abilities.
• Wide knowledge of contracts, preferably long-term service contracts, and proven track record in contract and customer relationship management.
• M.Sc. in Engineering or Economics.

Responsibilities

• Ensuring that service agreement commitments are followed and implemented with a sense of urgency and care.
• Identifying opportunities for improving the customers’ operations and eliminating pain points.
• Preparing and executing regular performance reviews internally and externally with the customer.
• Supporting the development of the contracts by gathering customer feedback and distributing it to the appropriate part of the organization.
• Optimizing service contracts through data-driven analysis and continuous identification of improvement opportunities.
• Coaching and supporting service projects and site managers in their projects.
• Creating and organizing handovers for project managers to initiate contracts’ projects.

Skills

Contract management

Project management

Analytical abilities

English communication

Education

M.Sc. in Engineering or Economics

Job description

ABB Marine & Ports is seeking a Service Contract Manager to join the Helsinki-based Marine & Ports Propulsion Service unit, with potential placement in Miramar, USA, or Turku, Finland. You will manage service agreements, identify sales opportunities, and lead contract development while ensuring adherence to company procedures and the contract framework.

The role emphasizes managing commitments, improving customer operations, and performing regular performance reviews with clients, while