Manager, Control Center and Processes

Verne; Vantaa; On-site; EUR 89,000 - 100,000; Full time

Job summary

Verne is building a centralized, 24/7 control center to supervise global datacenter operations. You will define and execute the roadmap for a robust 24/7 support function, ensuring efficient operations and disciplined adherence to standards across countries.

You will lead cross-functional teams, optimize tooling, and collaborate with technical operations and customer service to deliver high-quality, seamless service.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, IT, Network Engineering, or related field.
• Minimum of 5 years’ experience in datacenter operations or 24x7 mission-critical environments.
• Experience in developing and optimizing operational processes.
• Proven documentation capabilities and ability to improve productivity with AI tools.
• Strong leadership in international, cross-functional teams.

Responsibilities

• Oversee outsourced control centers and refine operational processes for 24x7 operations.
• Maintain process descriptions and operational documents to ensure efficiency.
• Train teams, conduct drills, and sustain high incident response capabilities.
• Own the operational toolset and support processes for datacenter monitoring and control.
• Lead virtual teams to design and optimize processes and tools for a world-class experience.

Skills

Leadership

Operational processes

Documentation

AI tools usage

Cross-functional teams

DCIM tools

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, Network Engineering, or related field

Tools

BMS systems

Facility monitoring

ServiceNOW

Nlyte

Fiix

Job description

Job Title: Manager, Control Center and Processes

Salary: 8,000 - 9,000 Euro Per Month

Location: Helsinki

About us:

We’re reinventing how the world uses data centres. Think flexible, optimised colocation services tailored for your requirements – all with the very best customer support you can imagine. And because our data centres are powered by sustainable energy, it doesn’t cost the Earth either. It’s the perfect environment where everyone thrives – you and the planet.

Verne has been recently acquired by Ardian and is currently investing massively into new data centre capacity and needs additional people to support this growth. We need self-driven, experienced, motivated and focused new team members, and offer a dynamic, growth-oriented environment for people to shine and learn.

Role Overview:

• You will build and lead a centralized, outsourced operational control center that provides around-the-clock supervision of our global datacenter operations.
• You will ensure that the Control Center and ongoing operations maintain current operational procedure documents and processes, enabling work to be performed efficiently and with disciplined adherence to standards.
• You will define and execute the roadmap for establishing a robust operational support function that provides 24/7 control and visibility of datacenter assets across all operating countries.
• You will develop a clear vision for the target landscape of tools and processes, collaborating closely with our international team to bring it to life.

Key Responsibilities:

• Oversee the services provided by subcontracted control centers, establish and refine operational processes, and consistently evaluate their performance.
• Maintain and produce process descriptions and operational documents necessary to perform operational work efficiently
• Train relevant teams, execute regulars drill and ensure high-end incident response capability
• Own and manage the operational toolset used to monitor and control our datacenters, along with the associated support processes.
• Lead a virtual team to design, develop, and continuously optimize operational processes and tools that deliver a world-class experience for our colocation customers.
• Collaborate closely with teams responsible for technical operations and customer service to ensure seamless, efficient, and high-quality service delivery.

Key Requirements:

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, Network Engineering, or a related field.
• Minimum of 5 years’ experience in datacenter operations and management or from other mission critical environment running 24x7 operations.
• Strong expertise in running operational processes and in continuous service management environments running 24x7
• Previous exposure to our monitoring tools BMS systems, facility monitoring, ServiceNOW, Nlyte, and Fiix or other similar DCIM platforms
• Proven experience in developing and optimizing operational processes.
• Demonstrates strong documentation capabilities and proficiency in enhancing productivity via the effective application of AI tools.
• Demonstrated leadership skills and experience working effectively within international and cross-functional teams.

What We Offer:

• Opportunity to be part of a fast-growing, private equity-backed company.
• A dynamic, innovative, and inclusive working environment.
• Competitive compensation and benefits package.
• The chance to work with a talented and ambitious international team.