Lead Solution Architect: Hybrid Customer Service & AI

Nordea Bank Norge ASA; Helsinki; Hybrid; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea Bank Norge ASA in Finland is seeking a Lead Solution Architect to define the target architecture for customer service and agentic AI capabilities. You will guide solution architects and engineering teams across service areas and participate in implementation to ensure security, compliance, scalability and clear business value.

Based in Helsinki and Oulu, you will partner with business, technology, risk and data stakeholders to translate strategy into robust technical solutions.

Qualifications

• 10+ years of experience in software development.
• Hands-on coding experience from recent years.
• Practical experience using AI tooling in software development.
• Master’s degree in computer science, engineering or similar technology related background.

Responsibilities

• Define and communicate the target architecture for customer service and agentic AI capabilities.
• Guide solution architects and engineering teams across service areas, and be part of the implementation.
• Ensure architecture decisions support security, compliance, scalability, and business value.
• Partner with business, technology, risk, and data stakeholders.

Skills

Software development

Hands-on coding

AI tooling experience

AI tooling experience

Education

Master’s degree in computer science or engineering

Tools

Public Cloud

Job description

Nordea Bank Norge ASA in Finland is seeking a Lead Solution Architect to define the target architecture for customer service and agentic AI capabilities. You will guide solution architects and engineering teams across service areas and participate in implementation to ensure security, compliance, scalability and clear business value.

Based in Helsinki and Oulu, you will partner with business, technology, risk and data stakeholders to translate strategy into robust technical solutions.