Lead Solution Architect: Customer Service & Agentic AI

Nordea; Oulu; On-site; EUR 90,000 - 130,000; Full time

Job summary

Nordea is seeking a Lead Solution Architect for its Customer Service and Agentic Experiences domain, with roles based in Helsinki and Oulu, Finland. You will define the target architecture for AI-enabled customer service capabilities and lead cross-functional teams through implementation.

The ideal candidate brings 10+ years in software development, hands-on coding, and experience with AI tooling in software delivery. A Master’s in a related field is required.

Qualifications

• 10+ years of experience from software development.
• Hands-on coding experience from recent years.
• Practical experience using AI tooling in software development.

Responsibilities

• Define and communicate the target architecture for customer service and agentic AI capabilities.
• Guide solution architects and engineering teams across service areas, and be part of the implementation.
• Ensure architecture decisions support security, compliance, scalability, and business value.
• Partner with business, technology, risk, and data stakeholders.

Skills

Software development

System architecture

AI tooling

Technical leadership

Communication skills

Education

Master's degree in computer science or engineering

Tools

Public Cloud platforms

Job description

Nordea is seeking a Lead Solution Architect for its Customer Service and Agentic Experiences domain, with roles based in Helsinki and Oulu, Finland. You will define the target architecture for AI-enabled customer service capabilities and lead cross-functional teams through implementation.

The ideal candidate brings 10+ years in software development, hands-on coding, and experience with AI tooling in software delivery. A Master’s in a related field is required.