Integration Support Engineer

Finnplay Technologies Oy.

Espoo

Hybrid

EUR 33,000 - 39,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Office twice a week

Career development budget

Epassi lunch & flex benefits

Occupational healthcare

Birthday day off

Wellness & team-building events

Annual performance bonus

Job summary

Finnplay Technologies Oy, a Finnish iGaming software provider, seeks an experienced Integration Support Engineer in Espoo. You will resolve game/payment inquiries, support releases, and collaborate with providers. The role offers a hybrid work model with office attendance twice weekly.

Requirements include a BS/MS in CS or IT and at least 3 years in technical support, with knowledge of Jira, Postman, Kibana, and MySQL. Compensation is 3000–3450€ gross per month.

Qualifications

Bachelor's or higher degree in computer science or information technology.
3+ years of experience as Technical Support Engineer or similar role.
Strong analytical and problem-solving abilities.

Responsibilities

Resolve game and payment related inquiries from customers and stakeholders.
Support stage and production site releases.
Assist with product roll-out and site launches.
Collaborate with Game Providers and Payment Service Providers across verticals.
Manage back-office configurations and client setup.
Maintain high standard of client service and timely issue escalation.

Skills

Problem solving

Project management

Ownership & accountability

Education

BS/MS in Computer Science or IT

Tools

Jira

Postman

Kibana

MySQL

Job description

FINNPLAY Technologies Oy is a Finnish software development company specialized in applications for the iGaming industry. We have been over 15 years in the market and are recognised as one of the leading platform technology providers. Our customers include some of the top online casino operators in regulated markets in Europe and elsewhere around the world. Our technology and services provide the technical framework on which iGaming operators build their successful businesses. The industry is dynamic and fast growing, especially as more jurisdictions legalize iGaming and provide a regulatory process for online gambling. Finnplay is also strongly committed to helping players enjoy the iGaming experience safely using technology to provide a safer and more responsible online gambling environment. Our team consists of over 170 talented professionals in four offices, with headquarters in Espoo. We offer a flexible working environment and plenty of opportunities for career growth. Our company is also a part of Entain Group PLC - one of the largest businesses in the industry - stock-listed in London and employing over 30,000 people around the world. So our employees get the benefit of being part of a large international network of like-minded professionals. Learn more about Finnplay and our team at http://www.finnplay.com. Here you can learn more about our platform: https://www.finnplay.com/titan-platform.

Now we are looking for an experienced Integration Support Engineer to join our integration support team in Espoo, Finland. The integration support team is one of our main points of contact for our customers. Excellent communication skills and a desire to help our customers is vital in this role. You will work closely with various internal stakeholders, such as software developers, business controllers, risk & compliance officers, and account managers to achieve a common goal. We work in a hybrid model and hope you can join us at the office twice a week. The salary for this role will be 3000-3450€/month gross.

YOUR JOB IN A NUTSHELL:

Resolve game/payment-related inquiries from our customers and internal stakeholders
Support stage and production site release
Support roll-out of product and new site launches
Collaborate closely with Game Providers and Payment Service Providers in different verticals
Manage back-office configurations
Provide a high standard of client service, and ensure the client's technical and set up issues are resolved to their satisfaction
Escalate any issues to the immediate manager in a timely manner

IN ORDER TO SUCCEED IN THIS ROLE, THESE ARE SOME OF MUST-HAVES:

MS or BS degree in computer science or information technology
At least 3 years of experience working as a Technical Support Engineer or similar role
Excellent problem-solving skills
Able to manage multiple projects and tasks
Motivated self-starter with a passion to drive results, strong ownership, and accountability
Knowledge of Jira/Postman/Kibana/mySQL

TO TRULY EXCEL IN THE ROLE, THESE ARE SOME OF THE NICE-TO-HAVES:

Knowledge of games/payments or the iGaming industry
Experience working with KYC/AML providers and understanding of third-party integrations

WHY FINNPLAY?

Finnplay offers a very international work environment being the leading provider of platform technology in the Nordics. This is a great opportunity to take part in the development of a growth- and innovation-driven company and build its future. Our work culture is easy-going with low hierarchy and we want that everyone's voice is heard.

Finnplay provides a comprehensive package of employee benefits:

Opportunity for career development & dedicated budget for your training and development
Epassi lunch & flex benefits
Occupational Healthcare
An extra day off on your birthday
Dedicated days off for your physical and mental health
Additional vacation days depending on the length of employment
Wellness and team-building events
Annual company performance bonus
Paid online consultations with certified therapists
Opportunity to book a workcation apartment in Spain or Latvia
2 Corporate Social Responsibility -days in a year
Free use of the gym in the office building