Global Quality & Operating Model Lead

Etteplan; Espoo; Hybrid; EUR 67,000 - 89,000; Full time

Job summary

Etteplan is seeking a Global Quality Manager, Operating Model, to strengthen its global Operating Model and lead development of ISO 9001 and ISO 14001 systems. Based in Finland with flexible hybrid work, preferably Espoo, you will collaborate with senior leaders to build scalable, business-driven processes that support growth.

This role offers involvement across multiple countries and functions, with a focus on continuous improvement, governance, and delivering consistent customer experience.

Qualifications

• Strong understanding of Quality Management Systems, process management, governance models, and continuous improvement principles.
• Experience in developing, implementing, and maintaining management systems in an international organization.
• Experience with ISO 9001, ISO 14001 and organizations with certified management systems.
• Capability to translate business strategy and operating model requirements into practical processes, governance mechanisms, and management practices.
• Experience in planning and conducting audits, management reviews, and organizational assessments.
• Ability to work collaboratively across organizational boundaries and influence stakeholders at different organizational levels.
• Strong analytical, facilitation, and problem-solving skills combined with a structured way of working.
• Excellent communication and change management skills.
• Fluency in English and Finnish, Swedish or German is an advantage

Responsibilities

• As Global Quality Manager, you will be responsible for developing, maintaining, and continuously improving Etteplan's integrated Quality and Environmental Management System as an integrated part of our Operating Model.
• Ensuring that business processes, governance practices, roles, responsibilities, controls, and KPIs are consistently reflected in the management system and related documentation.
• Driving harmonization, implementation, and continuous improvement of global processes, operating principles, and management practices across the organization.
• Planning and leading internal audits, management reviews, and operating model maturity assessments, and developing an effective feedback loop from implementation back into the Operating Model.
• Facilitating knowledge sharing and promoting a culture of quality, accountability, and continuous improvement across Etteplan.
• Monitoring process performance, quality and environmental objectives, and Operating Model deployment progress, identifying improvement opportunities and facilitating corrective actions.
• Supporting process owners and business leaders in process and capability development, including ownership of the process and document management modules in the Intranet.
• Co-ordinating external certification activities and maintaining compliance with relevant management system standards including ISO 9001 and ISO 14001.
• Co-ordinating answers to customer information requests, assessments, audits and questionnaires regarding Etteplan’s capability and compliance as a supplier.

Job description

Etteplan is seeking a Global Quality Manager, Operating Model, to strengthen its global Operating Model and lead development of ISO 9001 and ISO 14001 systems. Based in Finland with flexible hybrid work, preferably Espoo, you will collaborate with senior leaders to build scalable, business-driven processes that support growth.

This role offers involvement across multiple countries and functions, with a focus on continuous improvement, governance, and delivering consistent customer experience.