Global IT Service Manager, MyWärtsilä Portal (Hybrid)

Wärtsilä; Turku; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Wärtsilä is seeking a Service Manager for MyWärtsilä to lead the global customer portal IT service lifecycle. Hybrid work model with preferred locations in Helsinki, Turku or Vaasa, Finland. Strong ITIL/ITSM foundation and experience in B2B customer platforms are essential.

You will own service management, incident handling, and supplier governance, ensuring service continuity and continuous improvement across the platform.

Qualifications

• MSc in IT or equivalent.
• ITIL/ITSM expertise required.
• Proven service manager experience in IT.
• Strong leadership and stakeholder management.
• Excellent communication and English skills.

Responsabilités

• Oversee end-to-end IT service delivery for MyWärtsilä platform.
• Own service management processes and support to business teams.
• Ensure service performance, availability, reliability and SLA adherence.
• Coordinate incident activities with IT and business stakeholders.
• Drive continuous service improvement and platform performance actions.
• Manage vendor/supplier performance and contractual governance.

Connaissances

ITIL/ITSM expertise

Leadership

Stakeholder management

Communication

Analytical mindset

Fluent English

Formation

MSc in Information Technology or equivalent

Outils

AWS

Salesforce

CommerceTools

Okta/Auth0

SIAM setups

Description du poste

Wärtsilä is seeking a Service Manager for MyWärtsilä to lead the global customer portal IT service lifecycle. Hybrid work model with preferred locations in Helsinki, Turku or Vaasa, Finland. Strong ITIL/ITSM foundation and experience in B2B customer platforms are essential.

You will own service management, incident handling, and supplier governance, ensuring service continuity and continuous improvement across the platform.