Global Data Centre Service Delivery Executive

EOS IT Solutions; Helsinki; On-site; EUR 120,000 - 180,000; Full time

Job summary

EOS IT Solutions is seeking an experienced Service Delivery Director (Data Centres) to lead global service delivery and operations for a strategic customer environment.

You will manage data centre infrastructure, server operations, hardware lifecycle, and critical facility operations, while building trusted relationships with customer stakeholders and driving continuous improvement and operational excellence.

Qualifications

• 10+ years of experience leading technical operations or data centre environments.
• Proven experience managing large-scale, globally distributed teams.
• Strong customer-facing leadership in enterprise or managed services.
• Willingness to travel internationally.

Responsibilities

• Define and execute the global service delivery strategy for data centre operations.
• Lead end-to-end delivery of data centre services including installations, break-fix, migrations and decommissioning.
• Oversee incident, problem, change, and capacity management processes.
• Ensure achievement of SLAs and drive operational efficiency via standardisation and best practices.
• Lead executive communications during critical service events and customer governance meetings.
• Champion safety, compliance, and continuous improvement across global teams.

Skills

Leadership

Data centre infrastructure

Incident/change management

Stakeholder management

Executive communication

ITIL

Budgeting/forecasting

Global team leadership

Education

Engineering/CS/Business degree

Job description

EOS IT Solutions is seeking an experienced Service Delivery Director (Data Centres) to lead global service delivery and operations for a strategic customer environment.

You will manage data centre infrastructure, server operations, hardware lifecycle, and critical facility operations, while building trusted relationships with customer stakeholders and driving continuous improvement and operational excellence.