EMEA IT Ops Engineer - Edge Site Operations

TikTok; Kouvola; On-site; EUR 90,000 - 120,000; Full time

Job summary

TikTok is seeking an EMEA IT Ops Engineer to oversee Edge site operations, from deployment handover to decommissioning, across the EMEA portfolio. You will coordinate with networking, deployment, security, and commercial teams, ensuring adherence to SLAs and robust risk management.

You will own change processes, drive standardisation through SOPs, and contribute to global IT initiatives while traveling across the EMEA region.

Qualifications

• 5+ years in data centre operations, preferably hyperscale or Edge/PoP.
• Hands-on with network hardware, racking, cabling, and fault replacement.
• Ability to read network diagrams and verify connectivity.
• Strong skills in process control and meeting SLAs.
• Solid knowledge of server hardware, OS, and on-site safety.
• Proven ability to identify risks and drive resolution.

Responsibilities

• Collaborate with cross-functional teams and providers during Edge site deployments.
• Own the Edge site operational lifecycle from deployment to decommissioning.
• Coordinate with providers and IMT for on-site project work and support.
• Define and manage operational SLAs; monitor and remediate breaches.
• Lead risk identification and drive regional solutions and knowledge sharing.

Skills

Edge operations

Data centre ops

Network hardware

Change management

SLA management

Risk management

Tools

DCIM platforms

Job description

TikTok is seeking an EMEA IT Ops Engineer to oversee Edge site operations, from deployment handover to decommissioning, across the EMEA portfolio. You will coordinate with networking, deployment, security, and commercial teams, ensuring adherence to SLAs and robust risk management.

You will own change processes, drive standardisation through SOPs, and contribute to global IT initiatives while traveling across the EMEA region.