Director, HR Process Excellence & Transformation

Extendicare; Tampere; Hybrid; EUR 87,000 - 112,000; Full time

Benefits offered by this job

Mentorship and growth opportunities

Career advancement within organization

Meaningful work experience

Employee Family Assistance Program

Robust benefits package

Job summary

Extendicare is seeking a Director, HR Operational Excellence to own design, re-engineering, and continuous improvement of HR processes across the employee lifecycle. They will lead HR process redesign, standardization, and the functional direction of ServiceNow HRSD, ensuring scalable, well-documented workflows and an enhanced employee experience.

Located at Extendicare's Head Office with a hybrid work model, the role requires 7–10 years in HR operations or transformation, plus Lean Six Sigma

Qualifications

• Post-secondary degree in Human Resources, Business Administration, Industrial Engineering, or a related field; master’s degree preferred.
• Lean Six Sigma Green Belt certification required; Black Belt preferred.
• Professional HR designation (CHRP/CHRL) is considered a strong asset.
• Minimum 7–10 years of progressive HR operations or organizational transformation experience, including at least 3 years in a director or senior leadership role.
• Demonstrated success leading end-to-end HR process re-engineering initiatives, from diagnosis through to sustainable implementation.
• Working knowledge of Workday HCM business processes, with the ability to assess how process changes interact with system configurations.
• Experience in a complex, multi-site organization; unionized environment experience is an asset.

Responsibilities

• Own the end-to-end design of HR business processes across the employee lifecycle—ensuring processes are standardized, scalable, and aligned with organizational needs.
• Lead the re-engineering of HR processes that are inefficient, fragmented, or poorly documented, applying structured improvement methodologies to achieve measurable gains in efficiency and quality.
• Own the functional direction of the ServiceNow HRSD platform, defining what the platform needs to do to support ESC operations, HR process workflows, and employee self-service.
• Maintain a current library of HR process maps and standard operating procedures, ensuring documentation reflects actual practice and is accessible to the teams who need it.
• Establish and promote process design standards across the HR function, building a shared language and approach to process improvement.
• Lead a portfolio of continuous improvement initiatives across HR operations, prioritizing based on business impact, strategic alignment, and resource availability.
• Apply analytical tools and diagnostic techniques to identify root causes of inefficiency, error, or service quality gaps, and translate findings into evidence-based improvement plans.
• Develop business cases for significant improvement initiatives, including baseline measurement, projected benefits, implementation costs, and risk assessment
• Ensure redesigned processes are fully operationalized—trained, embedded, and measured—before improvement initiatives are formally closed.
• Promote and embed a continuous improvement culture across the HR function, building capability in process thinking at all levels.
• Maintain a knowledge development roadmap that reflects identified gaps and changes to HR policies or processes; oversee HR knowledge articles.
• Build trusted partnerships with HR functional leaders and stakeholders to ensure priorities are understood and executed.
• Facilitate cross-functional workshops and discovery sessions to gather requirements and validate future-state designs.
• Support change management and communication planning for process improvement initiatives.
• Foster a team culture defined by intellectual rigor, accountability, and a commitment to better HR for employees and managers.

Skills

Lean Six Sigma

Systems thinking

Analytical thinking

Facilitation

Change management

Stakeholder collaboration

Cross-functional leadership

Education

Post-secondary degree in HR/Business/Industrial Eng.

Master’s degree preferred

Lean Six Sigma Green Belt certification

Black Belt certification preferred

CHRP/CHRL asset

Tools

Workday HCM

ServiceNow HRSD

Job description

Extendicare is seeking a Director, HR Operational Excellence to own design, re-engineering, and continuous improvement of HR processes across the employee lifecycle. They will lead HR process redesign, standardization, and the functional direction of ServiceNow HRSD, ensuring scalable, well-documented workflows and an enhanced employee experience.

Located at Extendicare's Head Office with a hybrid work model, the role requires 7–10 years in HR operations or transformation, plus Lean Six Sigma