Cybersecurity Service Manager, Cyber Defense Services

NetNordic Group; Turku; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Lunch benefit

Health insurance

Leisure-time accident insurance

Phone benefit

€400 ePassi sports & culture

Training opportunities

Modern equipment

Collaboration across Nordics

Occupational health services

Job summary

NetNordic is seeking a Cybersecurity Service Manager to join our Cyber Defense Services team in Turku or Espoo, Finland, on a hybrid arrangement. You will collaborate with customers, service owners and delivery teams to translate needs into development initiatives, prioritize backlog, and drive continuous improvements across service areas.

You will help ensure our services remain relevant, scalable, and valuable, contributing to roadmaps and aligning capabilities with customer expectations while

Qualifications

• Minimum 5 years of relevant experience in cybersecurity, managed cybersecurity services, service management, or product ownership.
• Understanding of how cybersecurity services are operated and improved in a customer-oriented environment.
• Strong communication skills and the ability to build trust with both customers and internal teams.
• A practical and development-oriented mindset, with the ability to turn ideas and feedback into concrete actions.
• CISSP and/or CISM certifications are a strong advantage.

Responsibilities

• Work closely with customers to understand expectations and evolving cybersecurity needs.
• Build strong relationships with customer stakeholders and act as a key contact in service development.
• Support customers in maximizing value from our cyber defense services.
• Translate observations and feedback into structured improvement opportunities.
• Facilitate service reviews, meetings, and cross-functional discussions on quality and future needs.
• Contribute to shaping customer-specific service roadmaps and development planning.

Skills

Stakeholder management

Cybersecurity

Service management

Product ownership

Communication

Finnish language

English language

Education

CISSP or CISM certifications

Job description

Cybersecurity Service Manager, Cyber Defense Services

We are looking for a Cybersecurity Service Manager to join our Cyber Defense Services organization and contribute to the development of our cyber defense services.

In this role, you will work closely with customers, service owners, delivery teams, and internal stakeholders to improve our services based on customer needs, business priorities, and operational insight. You will help translate these needs into concrete development initiatives, support prioritization and backlog management, and drive continuous improvement across selected service areas.

In this role, you will play an important role in ensuring that our services remain relevant, scalable, and valuable for our customers. This includes contributing to roadmap work, coordinating development topics and helping align service capabilities with customer expectations and delivery realities. The role combines service management with a product-oriented way of working, with a strong focus on collaboration, structure, and practical execution.

Location:Turku or Espoo, Finland (hybrid work)
Type: Full-time, permanent employment

What we expect

You are a cybersecurity professional with strong stakeholder management skills. You are comfortable working across both strategic and operational topics, and you know how to turn input from multiple sources into clear priorities and actionable improvements. You enjoy working with both customers and internal teams and are motivated by services that deliver clear and lasting value.

As part of our Cyber Defence Services team, you will collaborate with colleagues across the organization and contribute to the continuous development of our service portfolio and customer offering.

• Minimum 5 years of relevant experience in cybersecurity, managed cybersecurity services, service management, or product ownership
• Understanding of how cybersecurity services are operated and improved in a customer-oriented environment
• Strong communication skills and the ability to build trust with both customers and internal teams
• A practical and development-oriented mindset, with the ability to turn ideas and feedback into concrete actions
• Relevant certifications such as CISSP and/or CISM are considered a strong advantage
• Fluency in Finnish and English

Your Role

Customer Collaboration and Service Value

• Work closely with customers to understand their expectations, priorities, and evolving cybersecurity needs
• Build strong working relationships with customer stakeholders and act as a key contact in service development and strategic topics
• Support customers in maximizing the value from our cyber defense services
• Translate service observations, customer feedback, and operational insights into structured improvement opportunities

Service Reviews and Stakeholder Engagement

• Facilitate service reviews, customer meetings, and development discussions related to service quality, improvements, and future needs
• Present service development topics, priorities, and value in a clear and structured way
• Participate in workshops, planning sessions, and cross-functional discussions

Strategic Presales Support

• Support strategic customer meetings, proposals, and workshops together with account teams and subject matter experts
• Contribute to shaping customer-specific service roadmaps and future development planning
• Provide senior cybersecurity perspective in selected opportunities without direct sales responsibility

What will make you successful in this role

In this role, you combine a structured, service-oriented mindset with practical understanding of cybersecurity delivery. You are comfortable working with both customer stakeholders and technical specialists, and you build trust across different audiences. You remain calm under pressure and are able to bring clarity and structure to complex situations.

Interested?

Please note that all candidates should be confident in their ability to pass Finnish Security and Intelligence Service (SUPO) background check procedures.

We offer

• An interesting and visible role in a high-quality Cyber Defense Serviceorganization
• A flexible hybrid work model
• A competitive salary and comprehensive benefits, including: full lunch benefit, phone benefit, extensive health insurance and extensive leisure-time accident insurance
• Comprehensive occupational health services through Terveystalo
• Annual sports and culture benefit of €400 (ePassi)
• Paid training and certification opportunities
• Modern equipment and tools of your choice
• A collaborative work environment with skilled colleagues across the Nordics
• A culture that values trust, autonomy, and professional growth

Who We Are

NetNordic is a Nordic system integrator and service provider specializing in business-critical infrastructure, from cybersecurity to secure cloud-based data centers and protected networks.

Technology is at the heart of what we do, and we are passionate about smart, efficient solutions. Our vision is to be our customers’ Best Companion.

NetNordic employs over 700 experts across 17 offices in 4 countries. In Finland, we are a team of almost 100 professionals located in Espoo and Turku.