Cyber Defense Services Lead | Customer-Centric Delivery

NetNordic Finland

Turku

Hybrid

EUR 90,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work model

Competitive salary

Lunch benefit

Health insurance

ePassi sports & culture benefit

Training & certification opportunities

Modern equipment

Job summary

NetNordic is seeking a Cybersecurity Service Manager to join our Cyber Defence Services organization and advance our cyber defence offerings. You will collaborate with customers, service owners, delivery teams and stakeholders to translate needs into development initiatives, manage backlogs, and drive improvements.

Location is Turku or Espoo, Finland (hybrid). This is a full-time, permanent role with a competitive salary and comprehensive benefits.

Qualifications

Minimum 5 years of relevant experience in cybersecurity, managed cybersecurity services, service management, or product ownership.
Understanding of how cybersecurity services are operated and improved in a customer-oriented environment.
Strong communication skills and the ability to build trust with customers and internal teams.
Fluency in Finnish and English.

Responsibilities

Work closely with customers to understand their expectations, priorities, and evolving cybersecurity needs
Build strong working relationships with customer stakeholders and act as a key contact in service development and strategic topics
Support customers in maximizing the value from our cyber defence services
Translate service observations, customer feedback, and operational insights into structured improvement opportunities