Customer Excellence Lead — ERP, EDI & Order Ops

Johnson & Johnson Innovative Medicine; Tampere; On-site; EUR 76,000 - 122,000; Full time

Job summary

Johnson & Johnson Innovative Medicine in Markham, Ontario, seeks a Team Lead - Customer Excellence to drive order management, customer-facing functions, and cross-BU collaboration. You will lead a small team, optimize ERP and e-commerce platforms, and ensure data accuracy and compliant supply chains.

The role requires a minimum of four years in order management or customer service, experience in a SOX-controlled environment, and SAP SD knowledge; travel up to 10% may be required; J&J offers

Qualifications

• Bachelor’s degree or equivalent preferred.
• Experience in order management / customer service / supply chain.
• SOX-controlled environment experience.

Responsibilities

• Translate business needs into system requirements and lead design, testing, training, and rollout.
• Triage and resolve ERP, customer portals, EDI, and e-commerce; act as escalation point.
• Maintain master data quality and governance for accurate product information.
• Improve processes and reduce manual steps through automation.

Skills

Consulting

CRM

Customer Analytics

Leadership

Problem Solving

Process Optimization

SOP

Education

Bachelor’s degree

Tools

SAP SD

Job description

Johnson & Johnson Innovative Medicine in Markham, Ontario, seeks a Team Lead - Customer Excellence to drive order management, customer-facing functions, and cross-BU collaboration. You will lead a small team, optimize ERP and e-commerce platforms, and ensure data accuracy and compliant supply chains.

The role requires a minimum of four years in order management or customer service, experience in a SOX-controlled environment, and SAP SD knowledge; travel up to 10% may be required; J&J offers