CRM Consultant

Columbia Road

Tampere

On-site

EUR 42,000 - 73,000

Full time

14 days+

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Benefits offered by this job

Autonomy

Diverse workplace

Stock options

Health care services

Office in Helsinki and Tampere

Job summary

Columbia Road is seeking a CRM consultant to create measurable business impact by defining, building and optimising CRM and customer data solutions that drive lead generation, sales growth, customer service experience and loyalty.

You will work on CRM development initiatives for clients, delivering practical, growth-oriented solutions and strengthening the link between marketing and sales through automation and data-driven processes.

Qualifications

Hands-on experience implementing and operating CRM platforms (Salesforce, HubSpot, Dynamics).
Ability to translate business requirements into technical configurations.
Experience with CRM data models and related integrations (marketing automation, customer support).
Understanding of AI possibilities in CRM and digital sales solutions.
Proficient in Finnish and English.

Responsibilities

Define, build and optimise CRM and customer data solutions to drive lead generation, sales growth and customer loyalty.
Support CRM development initiatives for clients and deliver practical growth solutions.
Bridge marketing and sales through data-driven processes and automated insights.
Contribute to improving customer journeys and business processes across stages.
Communicate clearly with stakeholders and translate requirements into technical configurations.

Skills

CRM platforms

Salesforce

HubSpot

Microsoft Dynamics

Analytical mindset

Translate requirements

CRM data models

Integrations

AI in CRM

Finnish language

English language

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

We are looking for a CRM consultant who wants to create measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

Who We Are

Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce.

As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools, resources and mentorship to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one.

The Job & What You’d Be Working On

We are looking for a CRM consultant who has an innovative mindset towards generating growth. You will play an important role in supporting our clients’ CRM development initiatives and in delivering practical solutions that enable growth. We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to accelerate your professional growth, and build broad experience across various business areas.

As a CRM consultant, you'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. For example, you can bring marketing and sales closer together by creating automated, data-driven sales practices and solutions, or digital services for customers and partners.

You are comfortable working with customer data and enabling data-driven marketing, sales, and service processes. You have an interest in improving the customer experience across different stages of the customer journey and are eager to develop your expertise further.

We expect you to have solid hands-on experience from implementing and operating one or more CRM tools, and to have a practical understanding of customer journeys and business processes that drive those great customer experiences.

By nature, you are analytical and like to solve problems. You are ambitious and results-oriented in everything you do, but you like to have fun as well.

At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it’s at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We’re committed to making a change in our field.

We put a strong focus on learning and professional growth. You’re encouraged to explore your interests, and we’ll actively support your development.

Skills And Experience We Expect You To Have

Hands‑on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics
Analytical and curious mindset, ability to see outside the box
Ability to identify business challenges and opportunities, and create an actionable plan to address them
Ability to translate business requirements into technical configurations and explain them clearly to stakeholders.
Hands‑on experience working with CRM data models and supporting integrations with related systems (e.g. marketing automation or customer support)
Understanding of the possibilities of using AI as a part of impactful CRM and digital sales solutions
Interest in digital sales technologies and proficiency in understanding the technical aspects of tools
Languages: professional proficiency in Finnish and English

Additionally, we highly value any relevant additional skills, such as:

Marketing Automation platforms, for example, Salesforce Marketing Cloud, Hubspot, Pardot, Marketo, Eloqua, Exponea/Bloomreach, Customer.io, Braze
Front‑end development, e.g. HTML, CSS, and/or JavaScript
Service‑-, UX‑-, and/or graphic design
Sales development
Analytics and business intelligence

Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we’d love to know what concrete tools you used to get those results.

Recruitment process

The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You’ll have the opportunity to present highlights from your career and tell us about your skills, roles, and learnings.

We’re committed to creating a good match between you and our organisation, and want to spend time to get it right. Sometimes, an assignment might be given to you to complete between interviews. When we’re done with the face‑to‑face discussions, we’ll contact the people you have chosen as references.

PLEASE NOTE: We are currently not able to offer this position to anyone who does not have a valid working visa in Finland or an EU citizenship that allows you to work in EU countries.

Interested in joining CR in Jyväskylä? Great! You’ll get to be part of establishing our presence there from the very beginning. This is an exciting phase, as you’ll get to influence many things with the support of brilliant colleagues from Helsinki and Tampere. We are currently hiring our first Jyväskylä Roadies and the practicalities are still very much a work in progress, so we hope you have a sense of adventure as we get things rolling. We’re happy to chat more about this during the recruitment process!

Compensation And Benefits

Salaries at Columbia Road are always based on your experience and skillset and we are open to hire multiple seniority levels for this role. You can expect the monthly salary to land between 3800-5000€ (Consultant) or 4500-6500€ (Senior Consultant) depending on your level of seniority.

Roadies also get to enjoy a long list of benefits. Just to name a few, we offer: