CRM Consultant

Columbia Road Oy; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

Columbia Road Oy is seeking a CRM consultant to define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

You will work with leading CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics to translate business requirements into technical configurations and explore AI opportunities to enhance CRM and digital sales strategies.

Qualifications

• Hands-on experience implementing, configuring, and operating CRM platforms (Salesforce, HubSpot, or Microsoft Dynamics).
• Analytical and curious mindset with ability to think creatively and see opportunities beyond the obvious.
• Ability to identify business challenges and create actionable plans to address them.
• Translate business requirements into technical configurations and explain them clearly to stakeholders.
• Experience with CRM data models and integrations with related systems (marketing automation or customer support).
• Understanding of using AI as part of impactful CRM and digital sales solutions.
• Interest in digital sales technologies and understanding technical aspects of tools.
• Language: professional proficiency in English.

Skills

Analytical mindset

Creative problem solving

Translate requirements into technical

CRM data models

AI in CRM

Digital sales technologies

English proficiency

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Overview

We are looking for a CRM consultant who wants to create measurable business impact for our clients. You\'ll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

Qualifications

• Hands-on expertise in implementing, configuring, and operating CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
• Analytical and curious mindset; ability to think creatively and see opportunities outside the box
• Ability to identify business challenges and opportunities and create an actionable plan to address them
• Ability to translate business requirements into technical configurations and explain them clearly to stakeholders
• Hands-on experience working with CRM data models and supporting integrations with related systems (e.g., marketing automation or customer support)
• Understanding of the possibilities of using AI as part of impactful CRM and digital sales solutions
• Interest in digital sales technologies and proficiency in understanding the technical aspects of tools
• Language: professional proficiency in English