Workplace Engineer

SGS; Madrid; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work model

Learning opportunities via SGS Campus

Job summary

SGS is seeking a Workplace Engineer/Analyst to drive and operate our global Modern Workplace ecosystem. You will serve as a technical expert for managed devices, Intune, Windows, and endpoint security to ensure secure, stable, and scalable user experiences across the organization.

You will collaborate with internal teams and external partners to deploy Autopilot, configuration profiles, and governance, while maintaining policy compliance and knowledge sharing across regions.

Qualifications

• 3+ years hands-on experience with Microsoft Intune / Endpoint Manager.
• Experience with iOS/Android MDM and Microsoft 365 services.
• Degree in CS/IT/Engineering or equivalent; certifications a plus.

Responsibilities

• Serve as SME for Intune, Windows, device management and policies.
• Design and implement Modern Workplace solutions, incl. Autopilot and baselines.
• Lead global Workplace Engineering initiatives and Windows 365 deployments.
• Act as Tier 3 escalation for complex endpoint incidents.
• Develop runbooks, docs, and best practices; collaborate with vendors.

Skills

Intune / Endpoint Manager

Modern Workplace operations

Microsoft 365 environments

Mobile device management (iOS/Android)

Azure AD / Entra ID

ITSM tools (ServiceNow)

Analytical & problem solving

Stakeholder management

Education

Degree in Computer Science / IT / Engineering

Microsoft certifications (365 / Endpoint Management / Azure)

Tools

Intune

Windows Autopilot

ServiceNow

Job description

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

As a Workplace Engineer/Analyst, you will be a key member of the Corporate Workplace & Collaboration team, responsible for engineering, operating, and improving the global Modern Workplace ecosystem.

You will serve as a technical expert for managed devices, Intune, Windows, endpoint security, update governance, Windows 365, and supporting technologies that enable secure, stable, and efficient user experiences across the organization.

You will ensure that Workplace platforms are delivered in a consistent, scalable, and policy‑compliant manner, aligned with corporate IT standards and global cybersecurity requirements.

Key Responsibilities

• Serve as the subject matter expert for Intune, Windows, device management, compliance policies, update channels, and workplace endpoint technologies.
• Design and implement Modern Workplace solutions, including Autopilot, configuration profiles, compliance baselines, Windows update governance, and mobile device management.
• Act as technical lead in global Workplace Engineering initiatives such as device standardization, Windows365 deployments, endpoint security rollouts, and modernization projects.
• Act as Tier 3 escalation point for complex endpoint‑related incidents, including Windows, iOS/Android, Intune policy conflicts, MDM enrollment, compliance failures, and security agent deployments.
• Execute non‑standard service requests requiring deep engineering knowledge (e.g., selective policy overrides, exception handling, certificate‑based integrations, advanced troubleshooting).
• Develop and maintain documentation, runbooks, best practices, baseline definitions, and operational procedures.
• Collaborate with external partners such as Microsoft, service and hardware vendors, and security partners to support Workplace initiatives and troubleshoot advanced issues.
• Maintain up‑to‑date knowledge of Modern Workplace technologies, Windows management best practices, hardware evolution, and MDM/endpoint security trends.
• Support Mergers & Acquisitions activities related to device migration, Intune onboarding, Windows image alignment, and policy standardization.
• Apply strong analytical and problem‑solving skills to diagnose and resolve endpoint and device‑related technical challenges efficiently.

Qualifications

• 3+ years’ hands‑on experience in Microsoft Intune / Endpoint Manager, endpoint engineering, Modern Workplace operations, and Microsoft 365 environments.
• Strong knowledge of Microsoft Intune (Autopilot, configuration profiles, compliance policies, update rings, application deployment), Windows 10/11 enterprise environments, and device lifecycle management.
• Experience with mobile device management (iOS/Android), Microsoft 365 services (Teams, Exchange Online, SharePoint, OneDrive), and Azure AD / Entra ID with endpoint security and compliance.
• Degree in Computer Science, IT, Engineering, or equivalent professional experience.
• Microsoft certifications (Microsoft 365, Endpoint Management, Azure, Security), Windows 365 experience, and knowledge of certificate‑based authentication or identity‑driven security are a plus.
• Experience with ITSM tools (e.g., ServiceNow).
• Strong troubleshooting and analytical skills, stakeholder management, project coordination, technical communication, and a collaborative, proactive mindset.

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.