Senior IT Service Delivery & Project Manager

Talantir; Madrid; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

SGS University access

Benefits platform

Job summary

SGS is seeking a Senior IT Service Delivery & Project Manager to own a portfolio of business-critical applications, ensuring stability, performance and evolution. You will work with technical teams, business stakeholders and external partners to deliver reliable services while leading transformation initiatives.

You will lead end-to-end delivery, drive improvements, and coordinate across teams to align with architecture and security standards.

Qualifications

• Proven experience in IT Service Delivery, Application Management, or IT Operations.
• Strong ITIL understanding and delivery best practices.
• Experience leading complex IT projects and distributed teams.
• Excellent communication with stakeholders at all levels.

Responsibilities

• Own end-to-end delivery of key applications and services.
• Lead IT projects including integrations and upgrades.
• Identify risks early and implement mitigation.
• Coordinate cross-functional teams and vendors.
• Drive operational excellence with data-driven KPIs.

Skills

IT Service Delivery

Application Management

IT Operations

Project Management

ITIL

Stakeholder Management

Communication

Leadership

Cross-functional Teams

Tools

ServiceNow

Azure DevOps

Job description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise - "when you need to be sure" - underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

We're looking for a Senior IT Service Delivery & Project Manager to take full ownership of a portfolio of business-critical applications, ensuring their stability, performance, and continuous evolution.

This is a high-impact, end-to-end role where you will operate at the intersection of IT service delivery and project management driving both day-to-day excellence and strategic improvements across our application landscape.

You'll work closely with technical teams, business stakeholders, and external partners, playing a key role in delivering reliable services while leading transformation initiatives.

Own Application Delivery (Run & Improve)

Take full accountability for the end-to-end delivery of key applications (support, performance, and continuous improvement)Ensure services meet high standards of quality, security, and reliabilityDrive a proactive, customer-centric approach to service delivery

Lead Projects & Transformations

Manage and deliver complex IT projects related to application enhancements, integrations, and upgradesIdentify risks early and lead mitigation strategies to ensure successful outcomesContribute to the continuous evolution of systems and processes

Coordinate & Influence Across Teams

Lead and align cross-functional teams (internal & external) across technical and functional domainsAct as a bridge between business and IT, translating complex topics into clear, actionable plansEnsure alignment with architecture, security, and operational standardsDrive Operational Excellence

Drive Operational Excellence

Oversee incident management, escalation processes, and service performanceManage IT service providers and vendors, ensuring strong delivery and accountabilityContinuously improve processes using data-driven insights and KPIs

Qualifications

Proven experience in IT Service Delivery, Application Management, or IT Operations, combined with Project Management experienceStrong understanding of IT Service Management (ITIL) and service delivery best practicesTechnical background in application development or infrastructureExperience managing complex IT projects and distributed teamsAbility to own, prioritize, and drive multiple initiatives simultaneouslyExcellent communication skills, with the ability to influence stakeholders at all levelsA structured, solution-oriented mindset with a strong focus on delivery and impact

Nice to Have

Experience with ServiceNow and/or Azure DevOpsITIL4 certification

Additional Information

Why SGS?

Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.Enjoy a flexible schedule and a hybrid work modelAccess continuous learning opportunities through SGS University and Campus.Collaborate in a multinational environment with colleagues from various continents.Benefit from a comprehensive benefits platform.

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.