Work & travel Spanish OR Italian Customer Support

Cross Border Talents; Barcelona; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global online service provider is seeking a Customer Service Representative to enhance user experiences through high-quality support. This role offers flexibility to work remotely while addressing inquiries and ensuring community trust. The ideal candidate will have strong communication skills and proficiency in Spanish or Italian. Join a diverse team committed to creating safe online spaces and enjoy a collaborative work environment.

Servicios

Competitive Salary

Performance bonus

Career development opportunities

Relocation support for candidates

Flexibility in working conditions

Formación

• Spanish OR Italian at C1-C2 level (native or near-native).
• English at B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.

Responsabilidades

• Deliver empathetic and timely user support.
• Investigate and resolve user issues including account access.
• Respond to user inquiries with professionalism and empathy.

Conocimientos

Empathy

Interpersonal skills

Analytical skills

Descripción del empleo

About the Role

Join a team that values empathy excellence and innovation!

We re looking for a Customer Service Representative to support a global online this role you will create positive digital experiences by providing high-quality empathetic assistance to users worldwide. You will play a key part in maintaining community trust and ensuring users feel heard respected and supported. Enjoy the flexibility of working remotely from anywhere in Greece whether from one of its vivid cities or one of its stunning islands and experience the countrys incredible culture and beauty while building your career.

Key Responsibilities

• Deliver empathetic accurate and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful community-focused decisions in complex situations.
• Investigate and resolve user issues including account access and abuse reports.
• Respond to user inquiries with professionalism empathy and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and expand emerging or complex issues to the global team.

Requirements

• Language proficiency:
  • Spanish OR Italian : C1-C2 level (native or near-native).
  • English : B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).

Compensation & Benefits

• Competitive Salary
• Performance bonus
• Work schedule : MondaySunday 09 : 00 - 19 : 00 (8-hour shifts 5 days / week rotating).
• Relocation support : Assistance provided for candidates relocating to Greece.
• Career development : Continuous training growth opportunities and mentorship.
• Work environment : International inclusive and supportive workplace culture.
• Flexibility : Hybrid and adaptable working conditions.

Why Join Us

Be part of a diverse forward-thinking team committed to shaping safe and positive online spaces. Here your empathy insight and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.

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