Work & Travel in Lisbon- Italian-speaking

CBT; Madrid; Presencial; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A leading global tech company in Madrid is seeking Italian-speaking Advertisers Support Specialists. In this role, you will support SMBs with their digital advertising, troubleshoot issues, and provide product guidance. Ideal candidates are fluent in Italian, possess strong English skills, and have a customer-oriented mindset. This position offers a full-time contract with various benefits, including health insurance and performance incentives.

Servicios

Meal allowance

Private health insurance

Holiday and Christmas bonuses

Additional performance incentives

Formación

• Fluent in Italian and strong communication skills in English.
• Comfortable working with multiple digital tools.
• Previous experience in customer service or tech support is a plus.

Responsabilidades

• Support SMB advertisers via email, chat, and calls.
• Provide assistance with Facebook / Instagram advertising tools.
• Troubleshoot technical issues and report bugs.

Conocimientos

Fluent Italian (C1+)

Strong English communication skills

Problem-solving and troubleshooting abilities

Customer-oriented mindset

Descripción del empleo

Join a fast-growing global tech project!

We are looking for Italian-speaking Advertisers Support Specialists to assist small and medium businesses (SMBs) with their digital advertising needs.

In this role, you will help advertisers grow by providing post-sales support, troubleshooting, and product guidance all in a dynamic and innovative environment.

Responsibilities

• Support SMB advertisers via email, chat, and occasional outbound support calls
• Provide assistance with Facebook / Instagram advertising tools
• Troubleshoot technical issues, report bugs, and guide clients through solutions
• Offer pre- and post-sales product support
• Improve client experience through accurate information and product knowledge
• Identify trends and recurring issues among advertiser accounts
• Manage multiple tools and platforms while maintaining high-quality service

Requirements

• Fluent Italian (C1+) and strong English communication skills
• Great problem‑solving and troubleshooting abilities
• Comfortable working with multiple digital tools
• Positive, proactive, and customer‑oriented mindset
• Previous experience in customer service, marketing, or tech support is a plus
• EU citizenship or work permit for Portugal

Working Conditions

• 40 hours per week (8h/day + 1h lunch)
• Rotational shifts Monday to Sunday, between 06:00 – 24:00
• Portuguese public holidays apply
• 22 days annual leave

Salary & Rewards

• Base salary + Holiday bonus + Christmas bonus
• Meal allowance
• Private health insurance (after signing the work contract)
• Additional performance incentives
• Training compensation paid after completion of training

Contract

12-month initial contract. Renewable + possibility of permanent contract.

Apply

Apply now or send your CV to: [e-mail]