Windows Server Engineer, Fully Remote

HBX Group; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A prominent tech firm in Comunidad de Madrid seeks an Incident Manager to oversee incident detection and response. The ideal candidate will be fluent in English and Spanish and possess solid knowledge of monitoring technologies and automation tools. A bachelor’s degree in Computer Science is required, and certifications in cloud administration and container orchestration are preferred. This is a permanent position, requiring excellent communication skills and collaboration with the NOC team.

Formación

• Fluent in English and Spanish.
• Knowledge of monitoring technologies required.
• Experience with automation tools is necessary.

Responsabilidades

• Manage and respond effectively to incidents with documentation.
• Conduct in-depth analysis of incidents to identify their effects.
• Collaborate and communicate effectively with NOC team members.

Conocimientos

Fluent in English and Spanish

Knowledge of monitoring technologies (Grafana, PagerDuty, Opensearch, Nagios)

Knowledge of automation (Python and Rundeck)

Good communication between shifts

Educación

Bachelor’s degree in Computer Science or related field

Master’s degree (a plus)

Herramientas

Grafana

PagerDuty

Opensearch

Nagios

Python

Rundeck

Descripción del empleo

Responsibilities

Moreover, it involves effectively managing and responding to incidents by implementing appropriate resolution measures, ensuring proper documentation, and communication. Compliance with established standards and protocols, coupled with the provision of comprehensive incident reports for further review and preventive action, is a critical aspect of the role. Furthermore, contributing to the ongoing enhancement of incident detection and analysis processes to improve the organization’s capacity to identify and address potential risks, as well as fostering collaboration and coordination with relevant stakeholders, are essential components of this role.

Employing keen observation and operational knowledge to detect and identify potential incidents, anomalies, and irregularities within the operational environment, utilizing available monitoring and detection tools effectively and ultimately escalating to the corresponding solution team.

Comprehensive Incident Analysis: Carrying out thorough analysis and assessment of detected incidents to determine their nature, scope, and potential impact, enabling accurate decision‑making and swift incident response.

Actively contributing to the ongoing enhancement of incident detection and analysis processes to improve the organization’s operational resilience and engaging in professional development and learning activities to stay abreast of evolving incident‑management techniques and technologies.

Responding to the NOC lead with autonomy and independence in executing incident detection, analysis, and management tasks. Interpersonal skills with high‑quality written and verbal communication.

Qualifications

Fluent in English and Spanish

Knowledge of monitoring technologies such as Grafana, PagerDuty, Opensearch, Nagios.

Knowledge of automation (Python and Rundeck).

Permanent position (no freelance or other contingent model)

Bachelor’s degree in Computer Science, or a related field. A master’s degree is a plus.

Container orchestration certifications are desirable (Certified Kubernetes Administrator, etc.).

Cloud administration and architecture certifications are desirable (AWS Certified Solutions Architect, etc.).

IT operation framework and Agile ways of working certifications are desirable.

Good communication between shifts with other NOC members.

Stay updated with the latest trends in compute and cloud‑related technologies.