Virtual Assistant - Europe

Scalesource; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading residential services provider is seeking a full-time Virtual Assistant to support both customer service and administrative tasks. The ideal candidate will manage client inquiries, assist in sales document preparation, and ensure efficient office operations in a remote setting. Excellent communication and a proactive attitude are essential. Candidates should have at least 2 years of experience and a strong English proficiency.

Formación

• 2+ years of experience in customer service and/or administrative support.
• C1/C2 level English required.
• Professional remote setup with reliable internet.

Responsabilidades

• Respond to customer inquiries via multiple channels.
• Schedule and confirm appointments.
• Support sales staff with document preparation.
• Assist with managing internal systems.

Conocimientos

Excellent communication

Strong organizational skills

Multitasking effectively

Customer engagement

Educación

High school diploma or equivalent

Further education preferred

Herramientas

RingCentral

Zoom

Google Workspace

CRM platforms (e.g., HubSpot)

Descripción del empleo

Location : Remote (Work from Home)

Schedule : 8-5 Mon-Fri (PST;CST;EST)

Compensation : $1,200 USD per month

ABOUT THE COMPANY

We operate in the residential and consumer services industry, offering a combination of solutions such as property improvement, home maintenance, and customer-focused programs. Our mission is to provide reliable, high-quality services that bring value to households and communities, while ensuring smooth operations and outstanding client support.

ROLE DEFINITION

We are looking for a full-time Virtual Assistant with a hybrid focus : 50% on customer service and 50% on administrative support. This position will be a key role in daily operations, ensuring smooth communication with clients while also providing essential support to management and sales staff.

WHO ARE WE LOOKING FOR

A professional, detail-oriented, and proactive individual who can balance both client-facing interactions and back-office tasks. The ideal candidate is tech-savvy, comfortable handling multiple platforms, and can manage priorities independently.

RESPONIBILITIES

1. Customer Service (50%)

• Respond to customer inquiries via phone, email, SMS, and live chat.
• Qualify potential clients using provided scripts and document lead information in the CRM.
• Schedule and confirm appointments, ensuring optimized calendar coordination.
• Manage follow-ups with customers, including feedback collection and review requests.

2. Administrative Support (50%)

• Support sales staff with document preparation, data entry, and reporting.
• Follow up on outstanding tasks and ensure deadlines are met.
• Assist with managing internal systems (CRM, spreadsheets, task trackers).
• Provide ad-hoc support to management, including research and preparing reports.

QUALIFICATIONS

• High school diploma or equivalent; further education preferred.
• 2+ years of experience in customer service and / or administrative support.
• Excellent communication (C1 / C2 English required).
• Strong organizational skills and ability to multitask effectively.
• Comfortable being on the phone and engaging with customers.
• Desirable : Proficiency with RingCentral, Zoom, Google Workspace, and CRM / ATS platforms (e.g., Workable, HubSpot).

REQUIREMENTS

• Professional remote setup and reliable internet.
• Strong Zoom presence and professional communication.
• Must be able to balance client interactions with administrative duties.
• Introductory video submission required as part of the hiring process.