VIP Account Manager

Gamdom; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading online iGaming platform is seeking a VIP Account Manager to manage relationships and ensure exceptional experiences for VIP players. Responsibilities include customizing loyalty programs, collaborating with internal teams, and analyzing player data. Candidates should have experience in customer-focused roles, strong interpersonal skills, and an analytical mindset. This position offers a dynamic remote work environment with competitive salary and benefits.

Servicios

Fully remote - work from anywhere in the world

Flexible schedule

30 days of paid time off

Equipment allowance

Formación

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Analytical mindset with the ability to use data to drive decisions.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Build and maintain strong relationships with VIP players.
• Serve as the dedicated liaison for VIP players, addressing inquiries.
• Design and execute personalized loyalty programs and rewards.
• Work closely with internal teams to curate exclusive offers.
• Analyze player behavior and performance metrics to identify trends.
• Anticipate and address player concerns promptly.

Conocimientos

Customer-focused role experience

Interpersonal skills

Organizational skills

Data-driven decision making

Fluent in English

Herramientas

Intercom

Discord

CRM systems

Descripción del empleo

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Account Manager and play a key role in shaping these experiences.

Key Responsibilities

Relationship Management :

• Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact :

• Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards :

• Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams :

• Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.

Data-Driven Strategies :

• Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.

Proactive Issue Resolution :

• Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
• Analytical mindset with the ability to use data to drive decisions.
• Fluent in English; additional languages are a plus.

What We Offer

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and performance-based incentives.
• The chance to work with a passionate team in an innovative industry.

Perks at Gamdom :

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance

Join Us!

Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom’s exciting journey in the iGaming and crypto space!