Videoconferencing technician | Técnico de videoconferencia con inglés

Ambit Iberia; Sant Cugat del Vallès; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A tech services provider is seeking a Videoconferencing Technician to support pharmaceutical clients in Sant Cugat del Vallès. The role includes checking systems, providing user support, and maintaining videoconferencing rooms to ensure seamless operations. Candidates should have a strong technical background and fluency in English. The position offers a permanent contract, flexible hours, and benefits including restaurant tickets and gym discounts.

Servicios

Permanent Contract

Ticket restaurant included

Flexible Retribution Program

Discounts on gym network

Learning & Development

Formación

• Experience in videoconferencing technology and support.
• Familiarity with Clickshare and various collaboration devices.
• Ability to perform troubleshooting and technical checks.

Responsabilidades

• Check and maintain videoconferencing rooms.
• Provide user support during meetings.
• Coordinate with the onsite support team.

Conocimientos

Clickshare Installation and support

End User Support Clickshare

Basic End User training

First configuration (initial setup)

Device Checks

Resetting / Reinstall of MS Surface Hub

Connecting to LAN &/or Wi-Fi

1st level Troubleshooting

English B2+

Herramientas

Polycom cameras

MS Surface Hub

Logitech Tap

AV Jabra headphones

Descripción del empleo

We are looking for a Videoconferencing technician to work with one of our clients in the pharmaceutical industry.

RESPONSIBILITIES 🚀

• Room Check
• Batteries of all material used
• Phone with GSD number in place
• System check: Polycom cameras are functioning correctly and follow the participants
• Click to join working properly
• Mute button and Mics working properly
• Show content and Clickshare functions working properly
• Polycom Immersive Telepresence (ITP) Cleaning
• Planning of the Rooms preparations and interventions according to the requests received from users.
• Support (when requested by users and on the spot in case of incidents) at the start of the meetings or during the meetings.
• Help the Onsite Support Team when down moments in VDC (ViDeoConference) activities.
• 14 Videoconference rooms in Spain.

SKILLS 🤹

• Clickshare
  • Clickshare Installation and support
  • End User Support Clickshare
  • Basic End User training
  • First configuration (initial setup)
    • Inventory (Command)
    • Device Checks (room checks)
    • User Support (Guide in Folder)
    • 1st level Troubleshooting (Following Guide steps)
• Collaboration Devices
  • Device Checks
  • Resetting / Reinstall of MS Surface Hub
  • Connecting to LAN &/or Wi-Fi
  • First configuration (initial setup)
  • Inventory (Following Standard Inventory tool)
  • User Support (Guide in Folder)
  • 1st level Troubleshooting (Following Guide steps)
  • Mobile assembling on rolling stand
• Microphones
• Thinksmart Hub
• Creston Flex
• Logitech Tap
• AV Jabra headphones
• Microsoft SurfaceHub devices
• Teams Rooms preparation (software and hardware)
• Onboarding to MS Teams Rooms Pro Portal
• English B2+.

SCHEDULE 🕘

• 08-17h from Monday to Friday (flexible)
• 100% On-site (Sant Cugat del Vallès)

CONDITIONS 🌱

• Salary package based on your profile.
• Permanent Contract.
• Ticket restaurant included in-office hours.
• Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
• Discounts on gym network (Urban Sports Club)
• Learning & Development.

Our goal is that you are well in every way!