Vendor Project Manager

welocalize; España; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Welocalize is seeking a Vendor Project Manager to lead teams onsite at client premises and remotely, coordinating testing across multiple labs and languages to ensure timely project delivery.

You will act as the primary liaison between Welocalize and the client, guiding onboarding, training, scheduling, and performance feedback. Strong English, leadership and organizational skills are essential.

Formación

• Natural leader who easily gains respect from and motivates team members.
• Excellent command of written and spoken English.
• 2+ years experience in the QA, localization or globalization industry.
• Bachelor's degree or equivalent work experience in language, linguistics, HR, management, or related field.

Responsabilidades

• Provide leadership to Welocalize employees onsite and remotely to ensure projects are executed successfully and timely.
• Liaise between Welocalize and the client to meet client needs and goals.
• Coordinate testing efforts and schedule resources across multiple labs/locations.
• Meet with the client to discuss briefs, policies, requests, deadlines, and resource planning.
• Collaborate with project managers, testers and producers to keep testing schedules on track.
• Establish and maintain internal tracking for attendance, schedules and workload across language groups.
• Guide tester/reviewer candidates through tryouts and onboarding onsite at client facility.
• Provide trainings and guidance to address performance concerns and improve speed and quality.
• Report to management about onsite activities, client feedback, and policy changes.

Conocimientos

Leadership

People management

English proficiency

Communication

Conflict management

Educación

Bachelor's degree in language/linguistics/HR/management or related field

Herramientas

OS X

iOS

iWork

iCloud

iTunes

Windows

MS Office

Descripción del empleo

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Job Responsibilities:

• The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises and remotely to ensure that projects are executed successfully and in a timely manner.
• The VPM serves as a liaison between Welocalize and the client to most effectively meet the client's needs and goals.
• Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations
• Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation
• Collaborate with project managers, testers and producers to keep testing schedules on track
• Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups
• Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client
• Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility
• Manage onboarding procedures for new testers/reviewers
• Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers'/reviewers' work
• Compile and maintain training materials and operating guidelines
• Respond to testers'/reviewers' scheduling requests and other needs or issues
• Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues
• Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement
• Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness
• Devise plans of action that engage multiple stakeholders to achieve desired results
• Schedule team meetings as needed
• Promote team-building activities during and after work hours
• Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning
• Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training
• Assist project managers and producers on various tasks
• Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)

Additional Job Details:

• Natural leader who easily gains respect from and motivates team members
• Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting
• Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
• People management experience
• Excellent command of written and spoken English
• High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
• Genuine team player who puts team first
• High level of responsibility, ownership and accountability
• Conflict management and mediation skills
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
• Ability to address groups of 10-100
• Ability to think strategically
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
• Keen sense of judgment when prioritizing tasks and managing delivery of communications
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
• Experience providing trainings to people individually and in groups, in technical and other skills
• Ability to present complex tasks in a simple and clear manner
• 2+ years experience in the QA, localization or globalization industry
• Bilingual
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience
• Project management experience and/or training

Pluses

• Multilingual
• Knowledge of basic HTML and Unicode
• Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
• Experience writing and editing QA plans
• Training in conflict resolution or mediation