Vendor Project Manager

Welocalize, Inc.; Barcelona; Presencial; EUR 60.000 - 75.000; Jornada completa

Descripción de la vacante

Welocalize is seeking an onsite Vendor Project Manager to lead testing teams at a client facility. You will coordinate testing efforts across labs, align with client briefs, and manage schedules and resources for testers and reviewers in multiple language groups.

You will screen and escort testers during tryouts, support onboarding, and deliver coaching to improve performance and workflow. Strong English and leadership are essential.

Formación

• Natural leader who easily gains respect from and motivates team members.
• Ability to connect easily with colleagues and managers in diverse settings.
• Strong written and spoken English.
• High integrity and ability to handle confidential information discretely.
• Genuine team player with accountability and ownership.
• Able to think strategically and prioritize tasks under pressure.
• Over 2 years of QA, localization or globalization industry experience.
• Bilingual proficiency.
• Familiarity with OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office.

Responsabilidades

• Coordinate testing efforts with the client and onsite teams across multiple labs/locations.
• Clarify briefs, policies, deadlines, and resource planning with the client.
• Maintain tracking of attendance, schedules, and tester workload across language groups.
• Screen candidates from recruiters and present them for client review or tryouts.
• Guide testers through tryouts and onboarding activities onsite at the client facility.
• Provide training and guidance to testers to improve speed and quality of work.
• Prepare training materials and operating guidelines and update as needed.
• Respond to scheduling requests and gather performance feedback from testers.

Conocimientos

People management

Excellent English

Client communication

Bilingual

Leadership

Strategic thinking

Educación

Bachelor’s degree in language/linguistics/HR/management

Descripción del empleo

AboutWelocalize

Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.

Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

The Vendor Project Manager provides leadership to Welocalize employees (for example localization QA testers/reviewers) working onsite on client premises to ensure that projects are executed successfully and in a timely manner.

The VPM serves as a liaison between Welocalize and the client to most effectively meet the client’s needs and goals, and to report any updates or issues/concerns that arise onsite to the account management, recruiting and HR teams, as relevant.

Job Responsibilities:

• Work with the client, other project managers/producers and onsite teams to coordinate testing efforts, schedule resources for projects in multiple labs/locations, and keep testing schedules on track
• Meet with the client to discuss and clarify briefs, policies, requests, deadlines, resource planning and allocation
• Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups
• Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client
• Guide tester/reviewercandidates through tryouts,servingas the primary contact and escort for testers while onsite at client facility
• Manage the onsite components of on-boarding new testers/reviewers(for example, getting accounts/credentials set up, reviewing I9s, welcoming employees to the team)
• Provide technical and general linguistic training, coaching and guidance to improve the speed and quality of testers’/reviewers’ work and address any performance concerns
• Compile and maintain training materials and operating guidelines
• Respond to testers’/reviewers’ scheduling requests and other needs or issues
• Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues
• Actively seek feedback from the client about the team’s performance, identifying challenges and inefficiencies in workflow and systemsand discussing areas of improvement
• Schedule team meetings as needed
• Promote team-building activities during and after work hours
• Report toWelocalizemanagement about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning
• Report toWelocalizerecruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training
• Make sure the onsite team knows who their management is, and whom to contact about what
• Have an understanding of joint employment (co-employment) and how to mitigate risks
• Report toWelocalizeHR about any issues or concerns that arise onsite, referring employees who have HR questions to the right person
• Assist project managers and producers on various tasks
• Ensure the safety and well-being ofWelocalizeemployees on client premises (for example during emergency situations)

Additional Job Details

• Natural leader who easily gains respect from and motivates team members
• Ability to connect easily with colleagues and managers (bothWelocalizeand client) in a very diverse setting
• Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups
• People management experience
• Excellent command of written and spoken English
• High level of integrity and ability to handle information with discretion, discerning when confidentiality is important
• Genuine team player who puts team first
• High level of responsibility, ownership and accountability
• Conflict management and mediation skills
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
• Ability to address groups of 10-100
• Ability to think strategically
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
• Keen sense of judgment when prioritizing tasks and managing delivery of communications
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
• Experience providing trainings to people individually and in groups, in technical and other skills
• Ability to present complex tasks in a simple and clear manner
• 2+ years experience in the QA, localization or globalization industry
• Bilingual
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Bachelor’s degree in language, linguistics, HR, management, or related field, or equivalent work experience