Vendedor/a 26h Genil - Kipling

VF CORPORATION; Granada; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading retail company in Granada seeks an individual to maximize store sales and ensure excellent customer service. The successful candidate will have a high school diploma and customer service skills, capable of addressing customer feedback and leading a team to achieve sales goals.

Formación

• Ability to manage customer interactions effectively.
• Experience in achieving sales goals.
• Ability to monitor and address customer feedback.

Responsabilidades

• Maximize store sales and achieve sales goals.
• Monitor sales progress against key targets.
• Lead customer engagement on the sales floor.

Conocimientos

Customer service skills

Communication skills

Problem-solving ability

Educación

High school diploma or equivalent

Associate's degree

Descripción del empleo

Principal Accountabilities

• Assists in maximizing store sales and achieving store sales goals
• Monitors sales progress and results against key targets
• Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
• Ensures excellence in customer service in the store
• Monitors customer feedback and addresses customer concerns
• Perform a variety of routine assignments

Knowledge and Skill Requirements

• High school diploma or equivalent education; Associate's degree preferred
• Minimum of one year of related experience preferred

Knowledge & Application

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
• May include multistep processes which requires a fairly detailed knowledge of the specialized area
• Requires extensive on-the-job or previous training and experience
• May require formal occupational training or certification
• Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

• Problems are known, defined, and readily apparent
• Issues may occasionally require some fact finding to solve
• Non-routine issues typically escalated to more senior team member or supervisor
• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
• Refers to procedures, technical aids, co-workers, and supervisors

Interaction

• Interacts with a range of individuals both within and outside immediate team to convey basic information
• Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
• Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

• Supports the achievement of goals through personal effort in own work area
• Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
• Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

• Accountable for delivery of own work activities to agreed timescales and quality
• Performance measured against predefined service level requirements or equivalent metric
• Aware of costs and/or service level requirements and expectations