V.I.E. - PLM Support Engineer - 3DEXPERIENCE

Capgemini; España; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Capgemini is seeking a PLM Support Engineer to provide Level 2 support for 3DEXPERIENCE-based PLM environments. You will investigate incidents, diagnose issues, and coordinate with Level 3 teams to ensure service continuity.

Based in Madrid or Seville, you will collaborate with users, infrastructure and engineering specialists to maintain stability, performance and knowledge resources. Strong ITIL practices and English proficiency are required to support global operations.

Formación

• Experience in application support or technical helpdesk
• Knowledge of PLM environments, ideally 3DEXPERIENCE
• Experience troubleshooting complex issues across enterprise apps
• Familiarity with ticketing/service management tools (ServiceNow, Remedy, Jira, Confluence)
• Understanding ITIL principles and best practices
• Strong communication and documentation skills

Responsabilidades

• Provide Level 2 support for 3DEXPERIENCE applications, including incident investigation and resolution.
• Verify issues, reproduce defects, validate behaviors, and coordinate with Level 3 teams.
• Manage incidents and service requests using enterprise ticketing tools with proper prioritization.
• Collaborate with users, infrastructure teams, and engineers to ensure operational continuity.
• Maintain knowledge articles, troubleshooting guides, and documentation in Jira and Confluence.
• Monitor PLM IT environments, support stability, and assist in 3DEXPERIENCE administration.
• Apply engineering process knowledge to support aerospace PLM workflows within a structured framework.

Conocimientos

Level 2 support

3DEXPERIENCE

PLM environments

Incident management

Ticketing tools

ITIL

English proficiency

Herramientas

ServiceNow

Remedy

Jira

Confluence

Descripción del empleo

Choosing Capgemini Engineering

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

As aPLM Support Engineer, you will provide Level 2 support for complex Product Lifecycle Management (PLM) environments based on the 3DEXPERIENCE platform. You will play a key role in ensuring the stability, performance, and continuous improvement of business‑critical engineering applications.

Working closely with users, support teams, and engineering specialists, you will troubleshoot functional and technical issues, support operational activities, and contribute to service excellence across the PLM landscape.

In this role, you will:

• Provide Level 2 support for3DEXPERIENCE applications, including incident investigation, diagnosis, resolution, and escalation when required
• Verify user‑reported issues, reproduce defects, validate technical behaviours, and coordinate with Level 3 support teams
• Manage incidents and service requests using enterprise ticketing tools while ensuring proper prioritization and follow‑up
• Collaborate with users, infrastructure teams, and engineering experts to ensure operational continuity and user satisfaction
• Maintain knowledge articles, troubleshooting guides, and operational documentation in Jira and Confluence
• Monitor PLM‑related IT environments, contribute to system stability, and support basic 3DEXPERIENCE administration activities
• Apply engineering process knowledge and support aerospace PLM workflows within a structured operational framework

Location:Madrid or Seville

Your profile

You are analytical, service‑oriented, and passionate about solving complex technical and functional issues. You enjoy working with users, understanding business processes, and contributing to the reliability of critical engineering systems.

You bring:

• Experience in application support, incident management, or technical helpdesk activities
• Knowledge of PLM environments, ideally 3DEXPERIENCE
• Experience troubleshooting functional and technical issues across enterprise applications
• Familiarity with ticketing and service management tools such as ServiceNow, Remedy, Jira, or similar platforms
• Understanding of ITIL principles and operational support best practices
• Strong communication, documentation, and stakeholder management skills
• Professional proficiency in English

Nice to have

• Exposure to aerospace engineering processes and PLM workflows
• Basic knowledge of 3DEXPERIENCE administration activities
• Experience using Confluence and Jira in Agile environments
• Knowledge of operating systems and scripting for troubleshooting and user management activities
• Familiarity with EN9100 standards or aerospace industry quality processes

What you'll love about working here

• Work on strategic PLM and digital engineering initiatives for global industrial leaders
• Develop expertise in 3DEXPERIENCE and end‑to‑end engineering processes
• Join multidisciplinary teams combining engineering, technology, and business expertise
• Access world‑class learning platforms, professional communities, and career development opportunities
• Contribute to projects that help shape the future of digital engineering and manufacturing

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of more than 340,000 team members in over 50 countries. With its strong 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology across the full breadth of their business needs, delivering end‑to‑end services and solutions from strategy and design to engineering, powered by market‑leading capabilities in AI, cloud, data, and deep industry expertise.