UX / UI Designer (m/f/d)

METRO Markets; Palma de Mallorca; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading B2B e-commerce marketplace in Palma de Mallorca seeks a Senior UX/UI Designer to lead the design for critical after-sales experiences. You will work closely with product and tech teams to enhance customer journeys through innovative design solutions. The ideal candidate has over 6 years of UX/UI experience, strong stakeholder management skills, and is proficient in Figma. A valid EU work permit is required.

Servicios

Flexible working hours

Hybrid working policy

25 days of vacation

Private Health Insurance

Lunch support at the office

Formación

• 6+ years of UX/UI design experience with a strong portfolio.
• At least 3 years in agile product-oriented teams.
• Knowledge in service design and customer journey mapping.
• Comfortable in dynamic cross-functional teams.
• MUST HAVE EU WORK PERMIT.

Responsabilidades

• Lead end-to-end UX and UI design for key after-sales experiences.
• Develop user journeys, flows, and prototypes.
• Collaborate with product and tech teams to shape priorities.
• Plan and run user research and usability testing.
• Deliver high-quality UI design.

Conocimientos

UX/UI design experience

Stakeholder management

Proficiency in Figma

Hands-on experience with UX research

Strong communication skills

Herramientas

Figma

HTML/CSS

Descripción del empleo

Online marketplaces have never been this awesome.

At METRO Markets, we build a mature and growing B2B e-commerce marketplace that serves professional customers across six European countries.

We’re now looking for a skilled Senior UX / UI Designer to help shape critical phases of the customer journey in our product area: Checkout and After-Sales Solutions. We’re seeking someone eager to tackle complex problems, shape design strategy, and make a meaningful impact on the post-purchase experience.

What you’ll work on:

You’ll join key product teams, working closely with product managers and developers in a collaborative product trio setup. These teams tackle some of the most essential user journeys — from streamlining repeat orders and professional services to ensuring clear, reliable order tracking and post-purchase communication. Your role will focus on shaping seamless and reliable end-to-end experiences that build trust and support customers across every stage of the post-purchase journey.

What you’ll do:

• Lead end-to-end UX and UI design for key after-sales experiences
• Develop user journeys, flows, wireframes, and interactive prototypes to test and validate ideas
• Collaborate daily with product and tech in a product trio setup to shape roadmap priorities
• Apply service design methods to map end-to-end customer journeys, ensuring solutions work across touchpoints and stakeholders.
• Facilitate workshops and align stakeholders across product, tech and business to drive shared understanding and buy-in.
• Plan and run user research and usability testing (in collaboration with our User Research team)
• Translate complex requirements into clear and usable solutions
• Contribute to our Design System to ensure consistency and scalability
• Continuously monitor performance via analytics and user feedback to iterate and improve
• Deliver high-quality UI design that brings usability and visual excellence to our customer-facing experiences

You've got

• 6+ years of UX/UI design experience with a strong portfolio of digital product work.
• At least 3 years working in product-oriented, agile teams, ideally on e-commerce or marketplace products.
• Knowledge in service design, customer journey mapping, and designing for complex processes.
• Strong stakeholder management and facilitation skills – align diverse perspectives and create clarity.
• Comfortable working in dynamic cross-functional teams and taking full ownership of design work.
• Hands-on experience with UX research methods (interviews, usability testing, Hotjar, etc.).
• Proficient in Figma, with experience working within a shared Design System.
• Basic understanding of HTML/CSS is a plus.
• Strong communication and storytelling skills in English.
• Experience in B2B commerce is a bonus, but not a must.
• MUST HAVE EU WORK PERMIT.

We've got

• Innovative product and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment of 70+ different nationalities
• Flexible working hours and hybrid working with also flexible home office policy
• 25 days of vacation per year
• Health and wellbeing support
• Private Health Insurance covered by the company
• Lunch support / Catering service at the office

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.