UX Researcher: Player Insights & Discovery (Remote)

Ruby Labs Ltd; España; Remote; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Remote Work Environment

Unlimited PTO

Paid National Holidays

Company-provided MacBook

Flexible Independent Contractor AGREEM

Job summary

Ruby Labs is seeking a UX Researcher to champion user-centered product decisions across health, education, and entertainment platforms. You will conduct interviews, usability tests, and surveys, translating insights into actionable proposals for Product, Design, and Data teams.

In this role you’ll navigate ambiguity, leverage AI-assisted synthesis, and communicate findings clearly to non-research audiences while advancing measurable outcomes for player experiences.

Qualifications

• 2+ years of hands-on experience in UX research, with a portfolio or case studies demonstrating research-to-product impact.
• Proficiency in Figma and/or Visily for wireframing, prototyping, and user flow design.
• Proven experience conducting user interviews, usability testing, and surveys — both moderated and unmoderated.
• Familiarity with analytics and behavioral tools such as Mixpanel, Hotjar, FullStory, or Google Analytics.
• Strong analytical mindset — ability to synthesize qualitative and quantitative data into clear, prioritized insights.
• Excellent written and verbal communication skills; able to present research clearly to non-research audiences.
• Advanced AI user — comfortable leveraging AI tools to accelerate research synthesis, generate interview guides, and surface patterns at scale.
• English fluency required.

Responsibilities

• User Research Operations — Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey.
• Behavioral Analysis — Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities.
• Competitor & Market Research — Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps.
• Wireframing & Prototyping — Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions.
• User Personas & Journey Mapping — Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization.
• Cross-Functional Collaboration — Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch.
• Stakeholder Reporting — Document and present research findings clearly to stakeholders, making complex insights accessible and actionable.
• UX Standards — Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives.
• Continuous Discovery — Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp.

Skills

UX research

User interviews

Data synthesis

Figma/Visily

Communication

AI-assisted research

English fluency

Tools

Figma

Visily

Mixpanel

Hotjar

Google Analytics

FullStory

Job description

Ruby Labs is seeking a UX Researcher to champion user-centered product decisions across health, education, and entertainment platforms. You will conduct interviews, usability tests, and surveys, translating insights into actionable proposals for Product, Design, and Data teams.

In this role you’ll navigate ambiguity, leverage AI-assisted synthesis, and communicate findings clearly to non-research audiences while advancing measurable outcomes for player experiences.