Unified Communications & Telephony Engineer - Level 3

Schneider Electric Corp; Barcelona; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Flexible Remuneration Plan

Wellness platform Wellwo

Life insurance

Volunteer programs

Club Schneider discounts

Job summary

Schneider Electric in Barcelona seeks an experienced Unified Communications & Telephony Engineer to lead global enterprise voice services with a focus on Microsoft Teams Phone, Direct Routing, and AudioCodes SBCs. You will resolve complex voice issues end-to-end and drive automation across our Digital Workplace team.

As part of Schneider Digital, you will collaborate with global teams, manage telephony migrations, and contribute to scalable, reliable telephony services.

Qualifications

• 5+ years of experience in Unified Communications / enterprise telephony.
• Experience with Microsoft Teams Phone and Direct Routing.
• Knowledge of AudioCodes SBCs, SIP, RTP, PSTN and SIP trunks.
• Networking basics: TCP/IP, DNS, NAT, Firewalls, QoS.
• PowerShell and automation skills; strong troubleshooting/analytical abilities.
• Ability to manage complex incidents independently and coordinate with partners.
• Strong communication in a global, multicultural environment; fluent English.

Responsibilities

• Provide Level 3 support for complex telephony and UC incidents.
• Administer and troubleshoot Microsoft Teams Phone, Direct Routing, dial plans, voice routing, Call Queues and Auto Attendants.
• Manage AudioCodes SBCs, SIP trunks, PSTN connectivity and media flows.
• Collaborate with carriers and partners on routing, DIDs, migrations and issues.
• Perform SIP/RTP troubleshooting and root-cause analysis; implement permanent fixes.
• Monitor voice quality using Teams Admin Center, Call Analytics and CQD.
• Support migrations, relocations and UC transformation projects worldwide.
• Work with Network, Security, Architecture, Contact Center and Operations teams; drive automation with PowerShell and Graph.

Skills

Unified Communications

Microsoft Teams Phone

Direct Routing

PowerShell automation

Troubleshooting & analytics

Global collaboration

English proficiency

Tools

AudioCodes SBCs

Teams Admin Center

Call Analytics / CQD

Microsoft Graph API

PowerShell

Job description

We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values - IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) - are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

We are looking for an experienced Unified Communications & Telephony Engineer - Level 3 to join our global Digital Workplace / UC team.

You will act as a senior technical expert and escalation point for enterprise voice services, with a strong focus on Microsoft Teams Phone, Direct Routing, AudioCodes SBCs and global PSTN connectivity.

We are looking for an engineer who can take ownership of complex voice issues from technical diagnosis through resolution, root-cause analysis and permanent corrective actions, while contributing to the evolution and reliability of our global telephony services.

What will you do?

• Provide Level 3 support for complex telephony and Unified Communications incidents.
• Administer and troubleshoot Microsoft Teams Phone, Direct Routing, dial plans, voice routing, Call Queues and Auto Attendants.
• Manage and troubleshoot AudioCodes SBCs, SIP trunks, PSTN connectivity and media flows.
• Work with telecom carriers and technology partners on routing, DIDs, number migrations and service issues.
• Perform advanced SIP/RTP troubleshooting, root-cause analysis and problem management.
• Monitor voice quality and service performance using tools such as Teams Admin Center, Call Analytics and CQD.
• Support global telephony migrations, office relocations and UC transformation projects.
• Collaborate with Network, Security, Architecture, Contact Center and Operations teams.
• Drive automation and operational improvements using PowerShell, Microsoft Graph and related technologies.

What qualifications will make you successful?

• 5+ years of experience in Unified Communications / enterprise telephony.
• Experience with Microsoft Teams Phone and Direct Routing.
• Knowledge of AudioCodes SBCs, SIP, RTP, PSTN and SIP trunks.
• Good understanding of networking technologies including TCP/IP, DNS, NAT, Firewalls and QoS.
• Experience with PowerShell and automation.Troubleshooting and analytical skills.
• Ability to independently manage complex technical incidents and coordinate with carriers and vendors.
• Good communication skills and ability to work in a global, multicultural environment.
• Professional proficiency in English.

Nice to Have

• Genesys / Contact Center technologies.
• Microsoft Graph API.
• Azure / Microsoft Entra ID.
• Wireshark and advanced SIP trace analysis.

Grade 6

What will you get?

We adapt to you:

• With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
• We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
• Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
• Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
• Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
• We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
• With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!
• From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
• Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
• With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
• We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
• We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
• You will have life insurance for your protection.
• We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
• With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
• Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.