Underwriting Operations Technician – Submissions

Chubb; Madrid; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading insurance company in Madrid seeks a detail-oriented professional for a processing role requiring a native/bilingual level in French and professional English. Responsibilities include data entry, collaboration with Underwriters, quality control, and support for credit referrals. The company offers flexibility with home-working options, 30+ vacation days, and development opportunities.

Servicios

30+ days of vacation a year

2 days working from home option + additional flexible days

Working from home allowance

Meal allowance

Pension plan

Gympass

Comprehensive Learning & Development offer

Formación

• Experience in a processing role with data entry and document/report drafting.
• Previous Commercial Insurance experience is preferred, especially in P&C lines.
• Detail-oriented and eager to contribute to operational excellence.

Responsabilidades

• Collaborate with Underwriters and brokers, ensuring clear communication for processing submissions.
• Create submissions, ensuring accuracy in data entry.
• Undertake audits and Quality Control checks of work elements.
• Review and monitor outsourced work elements and identify inefficiencies.
• Support Credit Control with management of credit referrals.

Conocimientos

Attention to Detail

Customer Focus

Data Analysis

Active Listening

Time Management

Multi-tasking and Prioritization

Educación

Native/bilingual level in French

Professional level in English

Descripción del empleo

Role Purpose

To provide the highest standards of quality, service delivery, and accuracy within the Operations function by reviewing instructions received from Underwriters and Underwriting Assistants, accurately entering submission data into systems, and preparing policy documentation. You will support the Operations Manager as a Process Owner for all retained and outsourced processing activities and act as a Subject Matter Expert (SME) for these work elements.

Key Responsibilities

• Active Listening
  • Collaborate with Underwriters, Underwriting Assistants, and brokers, ensuring clear communication and understanding of instructions to accurately process submissions and policy documentation.
• Attention to Detail
  • Create submissions in systems by extracting information from broker documents and internal emails, ensuring accuracy and thoroughness in data entry.
  • Prepare required policy documentation within agreed SLAs and quality standards, maintaining a high level of precision.
• Operational Excellence
  • Undertake audits and Quality Control checks of both retained and outsourced work elements to ensure the highest standards of delivery.
  • Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings, identifying opportunities to improve efficiency.
• Data Analysis
  • Review and monitor outsourced work elements, track root cause analysis of inefficiencies, and make recommendations for continuous improvement.
  • Produce system over-limit reports and daily SOX reporting for Team Leader sign-off, leveraging data insights to ensure compliance and accuracy.
• Business Partnership & Consulting
  • Act as a trusted advisor by proactively gaining and developing knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.
• Customer Knowledge
  • Support Credit Control with the management of credit referrals within agreed limits of authority, ensuring customer needs are met efficiently.
• Multi-tasking and Prioritization
  • Manage multiple tasks, including processing broker closings, monitoring outsourced work, and quality-checking booking requests, while adapting to changing priorities and deadlines.
• Records Management
  • Maintain accurate records of submissions, policy documentation, and monthly global RI treaty input to the Registration System within agreed timescales.
• Service Delivery Effectiveness
  • Ensure timely completion of tasks and adherence to SLAs, measuring and evaluating the effectiveness of service delivery to meet desired standards.
• Troubleshooting
  • Identify and resolve issues in outsourced work elements, diagnosing problems, determining resolutions, and implementing effective solutions.
• Time Management
  • Structure and control time effectively to meet deadlines for audits, reporting, and processing activities.
• Continuous Improvement
  • Adopt an ethos of continuous review to improve processes, automate tasks, simplify workflows, and eliminate non-value steps.

Qualifications

• Native/bilingual level in French and professional level in English is a must.
• Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting.
• Previous Commercial Insurance experience is preferred, with familiarity in P&C lines of business.
• This role is ideal for individuals who are detail-oriented, customer-focused, and eager to contribute to operational excellence in a dynamic and collaborative environment. Join us and make a meaningful impact on the efficiency and quality of our underwriting operations!

What we offer in return

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Meal allowance
• Pension plan
• Gympass
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.